IT Manager
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Overview
Compensation
$100,000-$140,000/year
Job Description
To Apply: Only applications submitted via the official Nectar Employment website will be considered. https://nectar.store/employment-application/
Who we are:The Nectar family is a diverse group of hard-working and talented individuals, who are brought together by our passion for cannabis, and our absolute commitment to providing excellent service and products to our community.
Who you are:At Nectar, we operate as a team-first environment, we are seeking a dedicated and highly skilled IT Manager to lead our technology operations and IT support teams. The individual should work well managing a team, strategically delegate tasks and projects, and be able to efficiently plan and execute with precision.
About the role:This role requires a strong, hands-on leader capable of managing infrastructure, user support, network systems, and Microsoft 365 administration. The ideal candidate thrives in a culture where we work until the job is completed, taking ownership of outcomes and always ensuring high-quality service delivery.
Reports to: Director of IT
Schedule: Full-Time, Monday – Friday
Key Responsibilities:
Leadership & Management:
- Lead, mentor, and manage local and remote technicians, helpdesk staff, and field service techs.
- Promote a culture of accountability, dedication, and follow-through — seeing tasks through to full completion.
- Oversee daily IT operations, ensuring timely ticket resolution, documentation, and high internal customer satisfaction.
- Set clear performance expectations, conduct evaluations, and encourage ongoing skill development.
Microsoft 365 & Cloud Administration:
- Administer and optimize the Microsoft 365 Admin Center, Azure Active Directory, SharePoint Online, OneDrive for Business, Dynamics 365, and Exchange Online.
- Build workflow and process automations using Power Automate and Power Apps.
- Support end users across the Microsoft Office Suite.
- Helpdesk & Field Service Oversight.
- Manage helpdesk operations and ensure effective ticket assignment, escalation, and resolution.
- Oversee field service tickets, onsite issues, and system installations.
- Implement best practices for documentation and service consistency.
Network & Security Infrastructure:
- Configure, maintain, and monitor firewalls, manage switches, and wireless networks.
- Ensure uptime, network security, and adherence to best practices.
Surveillance & Alarm Systems:
- Manage configuration, maintenance, and access for surveillance camera systems.
- Administer alarm/security systems including sensors, logs, alerts, and integrations.
Systems & Hardware Management:
- Oversee deployment and lifecycle of laptops, desktops, servers, printers, and mobile devices.
- Support virtualization platforms such as Hyper-V or VMware.
- Perform backups, disaster recovery testing, and system audits.
- Manage employee onboarding/offboarding, accounts, and permissions.
Vendor, Procurement & Budgeting:
- Coordinate with external vendors, contractors, and service providers.
- Support budgeting for hardware, software, licensing, and replacement cycles.
- Evaluate and recommend new technology solutions.
Strategic & Operational Planning:
- Develop long-term IT strategies aligned with company goals.
- Recommend improvements to security, automation, systems, and workflows.
- Serve as the escalation point for complex technical challenges.
Qualifications:
Required:
- 5+ years in IT management or senior IT leadership.
- Strong leadership and dedication with a finish-the-job mindset.
- Deep experience with Microsoft 365 administration, Azure AD, and related platforms.
- Proven ability to manage helpdesk operations and field service workflows.
- Proficiency with firewalls, switches, VPNs, and network troubleshooting.
- Experience with surveillance and alarm system management.
- Strong problem-solving and communication skills.
Preferred
- Certifications such as CompTIA Network+, Security+, MS-102, AZ-104, or similar.
- Experience with Dynamics 365, Conditional Access, Group Policy, or cloud migrations.
- Strong documentation habits and familiarity with ITIL frameworks.
Soft Skills:
- Dedicated, reliable, and highly accountable.
- Strong communicator with the ability to lead diverse teams.
- Highly organized with strong follow-through.
- Comfortable working in a fast-paced environment with varying priorities.
Compensation: $100,000 - $140,000, Full-time, Salaried Position.
Benefits:Benefits include Health, Dental, and Vision insurance, paid time off, an FSA account, Oregon Saves Retirement Account, and EAP (employee assistance program). We offer a store employee discount, tuition reimbursement program, green commute incentive, and a wellness incentive.
Location: This role is located at the Nectar Distribution Center, 18066 NE Airport Way, Portland, OR 97230.
EEO Statement: At Nectar, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Nectar is proud to be an equal opportunity employer.
Automate your job search with Sonara.
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FAQs About IT Manager Jobs at Nectar Markets
What is the work location for this position at Nectar Markets?
This job at Nectar Markets is located in Portland, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Nectar Markets?
Candidates can expect a pay range of $100,000 and $140,000 per year.
What employment applies to this position at Nectar Markets?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Nectar Markets?
You can apply for this role at Nectar Markets either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.