IT Operations & Collaboration Coordinator
Foxconn Industrial Internet - FIIHOUSTON, TX
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Job SummaryWe are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.
Responsibilities
- Administer and maintain Microsoft 365 services and related collaboration platforms.
- Manage user accounts, licenses, permissions, and identity lifecycle processes.
- Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
- Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
- Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
- Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.
- Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
- Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
- Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
- Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access governance..
- Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
- Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
- Strong communication, documentation, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.
- Bachelor degree in a business or IT-related area, IT Security-related classes a plus, BS in Computer Science a plus.
- Equivalent work experience may be considered in lieu of a degree.
Preferred Certifications
- Microsoft Certified: Fundamentals (MS-900)
- Microsoft 365 Certified: Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
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FAQs About IT Operations & Collaboration Coordinator Jobs at Foxconn Industrial Internet - FII
What is the work location for this position at Foxconn Industrial Internet - FII?
This job at Foxconn Industrial Internet - FII is located in HOUSTON, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Foxconn Industrial Internet - FII?
Employer has not shared pay details for this role.
What employment applies to this position at Foxconn Industrial Internet - FII?
Foxconn Industrial Internet - FII lists this role as a Full-time position.
What experience level is required for this role at Foxconn Industrial Internet - FII?
Foxconn Industrial Internet - FII is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Foxconn Industrial Internet - FII?
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