IT Ops Technician II

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Engineering at Brex

Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level - from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders.

What you'll do

You will be supporting the various IT needs of Brex employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems, improve existing processes, and drive IT projects across many teams.

Where you'll work

This role will be based in our Vancouver office. You must be willing to work in the office 5 days per week. Employees will be able to work remotely for up to 4 weeks per year.

Responsibilities

• Manage and scale IT infrastructure, services and tooling
• Provide in office support 5 days a week
• Improve existing IT processes
• Work with a diverse group of  IT partners to optimize our provided services
• Troubleshoot and resolve software issues for Mac and PC
• Triage and document steps to simplify escalations
• Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
• Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
• Troubleshoot network issues (DNS, VPN, and WiFi)

Requirements

• 3+ years of experience with IT Ops
• Proven ability to lead projects
• Strong Apple support experience
• Desire to learn new technologies and skills
• Ability to handle support tickets in line with SLAs
• Strong communication and interpersonal skills, able to communicate complete technical concepts to technical and non-technical stakeholders

Bonus points

• Jamf MDM experience
• Zoom Room configuration experience
• Experience supporting large meeting AV needs
• Supporting office builds from an IT perspective

The expected salary range for this role is $96,400 - $120,500. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.