IT Program Manager II
Artech LLCPlano, TX
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Job Description
Introduction
Join a dynamic team responsible for establishing and operating an Enterprise Demand Management governance model, ensuring consistent intake, decision-making, and transparency across assigned portfolios.
Required Skills & Qualifications
- 7 years of experience in technology demand management, portfolio governance, or enterprise intake process design (PPM/ITIL-aligned)
- Demonstrated experience establishing and operating tollgate governance models with clear decision rights and RACI
- Proven ability to drive cross-functional alignment across Business, Finance/FinOps, Architecture, Engineering, and Ops; skilled in executive-level communication
- Strong working knowledge of KPI-driven process management and continuous improvement (Lean/Six Sigma preferred)
- Experience managing process controls: policy, standards, documentation, audit evidence, escalation paths, and exception handling
- Prior work experience at client or in client's Industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Experience implementing or governing demand intake in platforms such as Apptio, ServiceNow, Remedy, Clarity, Jira Align, or comparable workflow tools
- Familiarity with TBM/FinOps concepts, unit forecasting, cost transparency, and planning/reporting cadences
- Background in change management and adoption strategies across large, matrixed organizations
Day-to-Day Responsibilities
- Execute day-to-day governance for an assigned portfolio by running tollgates, enforcing demand entry criteria and quality standards, managing exceptions/escalations, and publishing KPI insights to stakeholders and leadership
- Own the operational governance rhythm: prepare agendas, curate demand queues, drive decisions, document outcomes, and ensure follow-through to closure
- Maintain portfolio demand health and flow: monitor aging, cycle time, throughput, and bottlenecks; proactively engage stakeholders to prevent stalls and reduce rework
Company Benefits & Culture
- Opportunities for professional growth and development
- Inclusive and collaborative work environment
- Comprehensive benefits package
For immediate consideration please click APPLY to begin the screening process with Alex.
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FAQs About IT Program Manager II Jobs at Artech LLC
What is the work location for this position at Artech LLC?
This job at Artech LLC is located in Plano, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Artech LLC?
Employer has not shared pay details for this role.
What employment applies to this position at Artech LLC?
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