IT Refresh Technician
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Overview
Job Description
The IT Refresh Technician will support enterprise device refresh initiatives and assist in reducing IT ticket backlog by handling refresh‑related end‑user support tasks. This role is focused exclusively on technology refresh activities and requires hands‑on experience with workstation deployments, device replacements, and basic ticket resolution.
Key Responsibilities
- Perform end‑user device refreshes, including laptop and desktop replacements
- Set up, configure, and deploy new devices according to standard procedures
- Migrate user data, settings, and applications during refresh events
- Troubleshoot and resolve refresh‑related support tickets
- Assist in reducing IT ticket backlog related to device issues and refresh activities
- Work directly with end users to schedule, deploy, and hand off refreshed equipment
- Follow documented SOPs and refresh checklists to ensure consistent deployments
- Update ticketing systems with accurate status notes and completion details
- Support asset tracking, tagging, and inventory updates as required
- Escalate issues outside refresh scope to appropriate support teams
Job Qualifications
- 3–5 + years of hands‑on IT support or desktop support experience
- Prior experience participating in device refresh or deployment projects
- Working knowledge of Windows (10/11) and/or macOS environments
- Experience using IT ticketing systems (ServiceNow, Remedy, Jira, etc.)
- Comfortable working through structured, repetitive refresh workflows
- Strong customer service and communication skills
- Ability to manage multiple refresh tasks in a fast‑paced environment
Preferred
- Experience with imaging or deployment tools (SCCM, Intune, Autopilot, JAMF, MDT)
- Basic knowledge of data migration tools or processes
- Experience supporting high‑volume refresh initiatives
- Exposure to asset management or inventory systems
Work Environment
- Primarily focused on device refresh and ticket backlog support
- Hands‑on, end‑user facing role
- May involve repetitive tasks and high device volumes
- Minimal escalation beyond refresh‑related issues
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Contact: vsrivastava01@judge.comAutomate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
