IT Service Desk Specialist - Level II (Little Rock Air Force Base, AR)

Clearwaters.ITLittle Rock, AR

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Position Summary: Clearwaters.IT is looking for an IT Service Desk Specialist - Level II to join our dynamic team. In this role, you will provide top-tier technical support to our end-users, ensuring smooth and effective operations of IT services. You’ll be the go-to person for resolving complex issues and contributing to an exceptional service delivery experience.

This position is 100% on-site.

Key Responsibilities:

Respond to and resolve Level II service desk tickets escalated from Level I support.
Troubleshoot hardware, software, and network-related issues for end-users, documenting problems and solutions.
Work collaboratively with IT teams to ensure incidents are quickly and effectively managed.
Utilize ITIL frameworks to enhance service management practices and improve workflow processes.
Update and maintain detailed documentation related to troubleshooting steps and resolutions.
Participate in user training and awareness programs to maintain high levels of service satisfaction.
Engage in regular team meetings to discuss ongoing issues and improvements.
Stay updated on emerging trends and technologies in IT support and suggest improvements.

Requirements

Associate's degree in Computer Science or related field preferred; Bachelor's degree a plus.
Minimum of 4 years of experience in a technical support or service desk role.
Strong understanding of Windows and Mac OS environments, as well as common business applications.
Experience with Active Directory and other network infrastructure tools.
Excellent problem-solving and troubleshooting skills.
Strong communication skills, both verbal and written.
Ability to work in a fast-paced, team-oriented environment.
CompTIA Sec+ certification required.
Experience with ticketing systems like ServiceNow is a plus.
Must possess T3 for suitability security clearance or be able to obtain it.

Benefits

Competitive salary and benefits package, including:

Health, dental and vision insurance
401(k) with company match
Paid time off (PTO) for vacation, sick leave, and personal days
Professional development reimbursement
Other benefits, including life insurance, disability insurance, and employee assistance programs

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FAQs About IT Service Desk Specialist - Level II (Little Rock Air Force Base, AR) Jobs at Clearwaters.IT

What is the work location for this position at Clearwaters.IT?

This job at Clearwaters.IT is located in Little Rock, AR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Clearwaters.IT?

Employer has not shared pay details for this role.

What employment applies to this position at Clearwaters.IT?

Clearwaters.IT lists this role as a Full-time position.

What experience level is required for this role at Clearwaters.IT?

Clearwaters.IT is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Clearwaters.IT for this role?

Clearwaters.IT offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Clearwaters.IT?

You can apply for this role at Clearwaters.IT either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.