IT Service Desk Technician

InfleqtionLouisville, CO

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Infleqtion is a global quantum technology company solving the world's most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables "quantum everywhere" through our ecosystem of devices and platforms.

Location

Infleqtion has 6 office locations, operating out of Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU. This position is a full-time, on-site role which will be located in our Louisville, CO office.

Position Summary

Infleqtion is seeking a reliable and customer-focused IT Service Desk Technician to join our support team. This role serves as the first point of contact for end users, providing technical assistance and resolving a wide range of IT issues. The ideal candidate has strong troubleshooting skills, excellent communication, calm demeanor, and a commitment to delivering high-quality support while maintaining accurate documentation.

Key Responsibilities

Serve as the primary point of contact for IT support requests via in-person interactions, phone, email, chat, and ticketing systems
Troubleshoot and resolve hardware, software, and connectivity issues for end users
Log, categorize, prioritize, and track incidents and service requests in the ITSM/ticketing system
Provide support for desktop and laptop systems, mobile devices, printers, and peripherals
Assist with user account management, including password resets, permissions, and access requests (e.g., Active Directory, Microsoft 365)
Support common business applications and collaboration tools
Escalate complex or unresolved issues to Tier 2/3 support teams as needed
Follow established procedures for incident, request, and change management aligned with ITIL best practices
Maintain and contribute to knowledge base articles and documentation
Assist with onboarding/offboarding processes, including equipment provisioning and account setup
Ensure a high level of customer satisfaction through clear communication and timely follow-up

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FAQs About IT Service Desk Technician Jobs at Infleqtion

What is the work location for this position at Infleqtion?

This job at Infleqtion is located in Louisville, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Infleqtion?

Employer has not shared pay details for this role.

What employment applies to this position at Infleqtion?

Infleqtion lists this role as a Full-time position.

What experience level is required for this role at Infleqtion?

Infleqtion is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Infleqtion?

You can apply for this role at Infleqtion either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.