IT Service Management Specialist

LinTech GlobalWashington, DC

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Job Description

IT Service Management Specialist

Dexian Government Solutions is recruiting for an IT Service Management Specialist to support our contract at USPSOIG.

Location: 100% Remote from Home

Position Description:

Maintain the health, performance, and reliability of the ServiceNow platform.

Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.

Manage user roles, permissions, and access control in alignment with security policies and organizational standards.

Provide technical support and issue resolution, ensuring minimal disruption to IT services.

Monitor system logs and performance, proactively identifying and addressing potential issues.

Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.

Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.

Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.

Offer technical leadership in platform design, integration, and optimization efforts.

Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Primary Requirement

Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.

Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.

Strong knowledge of ITIL frameworks, and ITSM best practices.

Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.

Ability to implement and maintain automated processes and workflows.

Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.

Experience providing user training and technical documentation.

Skilled in problem-solving and root cause analysis.

Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Secondary Requirements:

Experience working in an Agile environment with tools such as Microsoft Azure DevOps.

Prior experience supporting government agencies or contracts.

Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.

Bachelor's degree in computer science, information systems, or a related discipline.

Relevant certifications highly preferred, including:

o ServiceNow Certified System Administrator

o ServiceNow Certified Application Developer

o ITIL Foundation Certification

Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

http://DexianGovernmentSolutions.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf

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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

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