IT Service Manager - Major Incident Management

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Description:Responsible for implementing a technical and business solution that has been sold to the NTT DATA. Bridges the gap between the sales deal closer and the technical delivery implementation. Develops and implements a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement and test technical solutions, NTT DATA management, 3rd party partner management, extended transition team management, and implements service delivery processes.

In this role you will be responsible for:

• Individuals are expert in their subject area (ITIL - Service Management) and have working knowledge of related subject areas.

• They lead large scale projects.

• They may lead or guide others on cross-functional projects outside of their own department.

Requirements for this role include:

• Typically manages several transition teams or projects, each with their own transition manager.

• Projects may require multi-site coordination and implementation.

• Supports a majority of NTT DATA service and product lines.

• May mentor less experienced team members

• Skills and experience in managing complex services projects that include multiple products / services, third party partners and geographies.

• Advanced project management and NTT DATA management abilities and project financials.

• Advanced understanding of services processes and technologies.

• Advanced ability to assess, manage and remediate high project risks.

• Demonstrated ability to lead large project teams and develop strategic plans.

• Advanced communication and executive level NTT DATA interaction skills.

• Ability to physically perform general office requirements.

• Must be able to perform essential responsibilities with or without reasonable accommodations.

• Travel including overnight domestic or international trips may be required.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($70.00 - $84.00/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

#LI-NorthAmerica