IT Service Support - Boise, ID
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Overview
Job Description
Job Summary
IT Service Support - Boise, ID
Full-time, Contract, 1 year to start with the strong possibility of an extension
Hybrid | Boise, ID, United States (Must be onsite 1 day per week)
The Opportunity
You will be the support professional for the end-user clients. Hybrid role (remote and 1 day per week onsite in Boise). Must have a strong customer service approach and be personable and accommodating.
Responsibilities
Respond to IT service requests and incidents with timely resolution.
Troubleshoot desktops, handhelds, desktop PC, network customers and network printers for MS Office, Adobe and in-house systems.
Supports issues via chat, email and phone call.
Good usage of Windows 10/VDI/MS 365, Mobile devices, and Line of Business apps
Monitor IT service metrics and report on ticket status and resolution times.
Must have previous experience using Active Directory Tools, group policy, etc.
Escalate complex problems to senior IT staff or vendors as needed.
Assist with onboarding and offboarding of employees, including access provisioning.
Support remote and hybrid staff to ensure consistent service quality.
Communicate service status and updates to users and stakeholders.
Document issues and solutions in the knowledge base for future reuse.
Maintain asset inventory and track hardware/software lifecycle.
Assist with IT security practices, including password hygiene and endpoint protection.
Identify opportunities to improve processes and tooling to increase efficiency.
Experience/Qualifications
At least 1+ year of help desk support experience in a fast-paced large institution environment such as healthcare, financial services or tech.
Perference for those who work independently and are customer focused.
Proficient in incident response, ticketing, and SLA adherence.
Fundamental hardware, software, and network troubleshooting for end users.
Ability to support remote/hybrid staff and ensure consistent service quality.
Security hygiene practices, including password management and endpoint protection.
Must be able to undergo a background check and drug screen.
Willing to show proof of up to date vaccinations or willing to get boosters.
There will be a virtual panel interview.
Able to start quickly.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
