Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
We offer top-tier benefits and growth opportunities in a culture built on our core values:
Put People First – We foster an inclusive, flexible, and fun workplace.
Create Clarity – Open communication drives trust and results.
Get Things Done – We focus, prioritize, and deliver with excellence.
Deliver with Heart – We lead with kindness, humility, and strong teamwork.
Listen to Our Customers – Their needs drive our innovation.
Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella.
We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you.
We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team.
Support internal users and ensure service levels are achieved, and customer expectations are met. Responsible for ensuring support tickets are meeting performance, defined SLAs, and standards.
The IT Support Analyst will also fill the role of onboarding all new users and will be responsible for computer setup via MDM and additional standard hardware equipment ensuring technology is set prior to the start date.
Duties & Responsibilities
- Responsible for supporting workstations, by working directly with internal users.
- Manage support tickets; incidents and service requests to ensure they are being addressed within SLAs.
- Respond to tickets, emails, telephone calls, and personal requests for technical support.
- Monitor, track, and document tickets to ensure timely resolution.
- Identify, research, and resolve technical issues.
- Verify tickets meet Service Level Agreements to set expectations and measure performance.
- Review survey feedback to improve support experience, tools, and services.
- Onboarding for all new employees, ensuring technology equipment is in place and standard access accounts created prior to start date.
- Manage all printers, ensuring they are functioning; working with vendor for support when needed.
- Maintain asset inventory of physical devices, software and applications.
- Tag all new equipment and input into asset inventory database.
- Responsible for yearly asset inventory audits, ensuring proper tracking of all assets.
- Setup and maintain video conferencing for users, devices, and conference rooms.
- Resolve video conferencing issues; escalating to vendor for support when needed.
- Ensure management is advised of events that may require additional support or escalation.
- Provide management with details regarding ticket escalation processes to ensure free flowing communication within the organization.
- Maintain a “Solutions” repository and ensure top quality solutions are available to all users.
Minimum Requirements
- Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
- 1-2 years of Desktop Support and customer service experience.
- 1-2 years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.)
- 1-2 years of experience working in a ticketing system (JSM, Service Now, etc.)
- 1-2 years of Mobile Device Management (MDM) experience, such as Intune or Jamf.
- An overall can-do attitude, the ability to grasp new concepts quickly, and the willingness to adapt to a dynamic work environment.
- Organized with the ability to prioritize and work with deadlines.
- Problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
- In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
$22 - $27 an hour
Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
