IT Support

ECPI UniversityVirginia Beach, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Paid Vacation

Health & Wellness Programs

Job Description

Overview

This position will work at ECPI University's Virginia Beach, VA campus.

Transform your Career at ECPI University

Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.

Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Responsibilities

Install desktop operating systems.
Configure and troubleshoot hardware.
Monitor and respond to helpdesk requests.
Gather support issues information and analyze the symptoms and figure out the underlying problem.
Escalate helpdesk requests to tier 2 and tier 3 personnel.
Assist students, faculty, and staff with access to IT services provided.
Create student accounts before each term start.
Manage the network cable plant.
Configure and manage classroom images.
Maintain software and hardware inventories.
All other duties and responsibilities as assigned.

Qualifications

Education/Experience

AAS degree in Computer Science or a related field (ECPI graduates strongly encouraged to apply)
0-5 years previous experience as a consumer support technician

Skills/Abilities

Excellent customer service skills
Excellent oral and written communication skills
Detail oriented
Ability to lift 5-25 pounds safely

Benefits of Employment

ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.

Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.

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FAQs About IT Support Jobs at ECPI University

What is the work location for this position at ECPI University?

This job at ECPI University is located in Virginia Beach, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ECPI University?

Employer has not shared pay details for this role.

What employment applies to this position at ECPI University?

ECPI University lists this role as a Full-time position.

What experience level is required for this role at ECPI University?

ECPI University is looking for a candidate with "Senior-level" experience level.

What benefits are offered by ECPI University for this role?

ECPI University offers following benefits: Paid Vacation and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ECPI University?

You can apply for this role at ECPI University either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.