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IT Support & Administration Specialist

HitachiHillsboro, Oregon

$26 - $36 / hour

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Overview

Schedule
Full-time
Education
Associate's Degree
Career level
Senior-level
Remote
On-site
Compensation
$26-$36/hour
Benefits
Career Development

Job Description

Location:

(HTA) NCP (Hillsboro, OR)

Job ID:

R0125659

Date Posted:

2026-04-01

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

HITACHI HIGH-TECH AMERICA, INC.

POSITION DESCRIPTION

POSITION TITLE:            IT Support & Administration Specialist        DIV/DEPARTMENT NAME:     (HTA) Corporate IT (Technical Services)REPORTS TO:                    Manager, IT Service Desk and AdministrationPOSITION STATUS:             Full- Time WORK LOCATION:             (HTA) NCP (Hillsboro, OR)WORK STYLE DESIGNATION:     Onsite           WORK STYLE REQUIREMENT:    OnsiteFLSA STATUS:                           Non-exemptTRAVEL REQUIRED:         0% POSITIONS SUPERVISED:           None

EXPECTED PAY RANGE: $26.27 to $36.13 Hourly.

The pay ranges listed above are for each position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.

POSITION SUMMARYThis position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the external Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international. In addition, this role supports IT Administration activities, including assisting with hardware procurement, software licensing management, asset lifecycle and media disposal, audit and compliance coordination.

PRIMARY RESPONSIBILITIESMajor Responsibilities/Activities (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, and % Time (as applicable.)

  •     Install, configure and troubleshoot users’ PCs, printers, video, phones and network connectivity issues. Monitor tickets in the Service Desk system – escalation monitoring, ticket status changes, report generation. 
  •     Conduct onboarding training programs to assist new employees in setting up their PCs. Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records. 
  •     Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects. Provide administrative support to IT Administration by executing routine tasks and following established procedures for hardware procurement and lifecycle management, software licensing and subscription tracking, asset management, media handling and secure disposal, audit and compliance processes.  
    •     Ensure all activities align with established IT Policies, Regulations, and governance standards.Perform other related IT duties as assigned.EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
  •     Post high school technical school or associate’s degree in computer science or similar discipline.Bachelor’s degree – preferred.EXPERIENCE AND TRAVEL REQUIREMENTS
  •     Three to Five (3-5) years minimum relevant IT experience required.Travel is not anticipated.

    SKILLS AND ABILITIES REQUIREMENTS  SAFETY REQUIREMENTS

  •     Extensive knowledge of Microsoft applications, including Windows 10/11, Microsoft Office products, up to the latest version, and Active Directory.Familiarity with OKTA or similar identity and access management software. 
  •     Familiarity and basic understanding of Microsoft networking fundamentals.Excellent verbal/written communications skills.
    •     Ability to provide support over the phone, via screen sharing or remote control, chat and email.Strong troubleshooting skills.Work independently making decisions as needed regarding end user needs.

    Equal Opportunity Employer (EOE)

    Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

    If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com

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    FAQs About IT Support & Administration Specialist Jobs at Hitachi

    What is the work location for this position at Hitachi?
    This job at Hitachi is located in Hillsboro, Oregon, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Hitachi?
    Candidates can expect a pay range of $26.27–$36.13 per hour for this role.
    What employment applies to this position at Hitachi?
    Hitachi lists this role as a Full-time position.
    What experience level is required for this role at Hitachi?
    Hitachi is looking for a candidate with "Senior-level" experience level.
    What education level is required for this job?
    The education requirement for this position is Associate's Degree. Candidates with relevant qualifications or equivalent experience may also be considered.
    What benefits are offered by Hitachi for this role?
    Hitachi offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
    What is the process to apply for this position at Hitachi?
    You can apply for this role at Hitachi either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.