IT Support & Office Operations Specialist - Full-Time | On-Site

Looking for a role where no two days are exactlyalike? The Staff Pad is excited to partner with a fast-growing cloud consultingcompany in Dallas, TX to hire an IT Support & Office Operations Specialistto serve as a key resource for its Dallas Solution Delivery Center

This is more than a traditional IT support position.You'll work across IT, office operations, recruiting, training, and executivesupport, giving you broad exposure to the business and the opportunity to makea visible impact

You'll support employees and contractors across theU.S., collaborate with teams in Dallas and France, assist everyone from newhires to leadership, and handle a wide range of projects and day-to-day needs

This opportunity is ideal for a resourceful,organized, and adaptable professional who enjoys variety, takes initiative, andis comfortable working across different areas of a growing organization

Schedule: Full-Time | On-Site, Monday–Friday |Occasional evening and weekend support as needed

What You'll Do

IT Support & Technology Operations

• Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S
• Troubleshoot end-user technology issues and coordinate escalations with the IT teams inFrance and the Americas
• Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking
• CoordinateIT onboarding and offboarding, ensuring new hires have the equipment, system access, and technology they need from day one
• Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings
• Support business applications and platforms including Kantata, Jira, Power BI, andMicrosoft Fabric, coordinating with internal administrators and external support teams as needed
• MaintainIT documentation, asset inventories, and processes while supporting SOC 2 security and compliance requirements
• Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination
• Coordinate internet and IT vendor access with building management

Office Operations

• Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests
• Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination
• Coordinate office onboarding for new employees, including workspace preparation, building access, equipment, and orientation
• Partner with administrative teams in France to coordinate employee onboarding, offboarding, equipment, and access needs
• Help maintain a secure, organized, and welcoming office environment

Recruiting & Talent Support

• Support the recruiting process from candidate sourcing and communication through interview coordination and offers
• Partner with hiring managers to keep candidates informed and the hiring process moving efficiently
• Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML,AI, critical thinking, and problem-solving
• Maintain careers page content and support recruiting-related initiatives

Training & Consultant Development

• CoordinateDayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration
• SupportEnforce University, the company's internal training program, including course coordination, materials, and consultant development
• Maintain the accuracy and integrity of employee and client training data

Executive Support & Special Projects

• Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects
• Serve as a trusted resource for the CEO and leadership team, helping with time-sensitive requests, research, problem-solving, analysis, and special projects
• Take ownership of cross-functional projects and provide support wherever the business needs it

Knowledge & Internal Operations

• Build and maintain internal knowledge resources and process documentation inSharePoint
• Maintain company website content in Wix, including job postings, news, and page updates 
• Support internal projects and initiatives across the organization
• Stay current on relevant technology, tools, and industry developments

What We Are Looking For

We're looking for a versatile professional with astrong technical foundation, excellent organizational skills, and acustomer-focused approach. You do not need experience with every system listedbelow — experience with similar tools and the ability to learn new systems arehighly valued.

Core Qualifications

• Bachelor's degree in MIS, Computer Science, Business, or a related field preferred; equivalent professional experience will be considered
• Experience in IT support, help desk, systems administration, or a related technical role
• Hands-on experience supporting Windows laptops and Microsoft 365 users
• Basic networking and troubleshooting knowledge
• Strong problem-solving and critical-thinking skills
• Ability to manage multiple priorities, meet deadlines, and work independently
• Strong written and verbal communication skills
• Customer-service mindset with the ability to support both technical and non-technical users
• High level of integrity and discretion when handling confidential employee, client, and executive information
• Proficiency with Microsoft Office and familiarity with SharePoint

Preferred Experience

• Jira,GLPI, or similar ticketing systems
• Kantata/Mavenlink or other professional services platforms
• PowerBI, SQL, XML, or Microsoft Fabric
• Dayforce or another HCM platform
• Wix or another website content management system
• SOC 2 or similar security and compliance frameworks
• Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools

What Will Make You Successful

• You enjoy variety and are comfortable wearing multiple hats
• You learn new technology, applications, and processes quickly
• You take initiative and look for solutions rather than waiting to be told what to do
• You can balance competing priorities while maintaining strong attention to detail
• You enjoy helping people and being a dependable resource for employees and leadership
• You work well independently while collaborating effectively with teams across the U.S. and France
• You are organized, resilient, adaptable, and comfortable working in a fast-paced environment
• You bring a positive, solutions-oriented "can-do" attitude
• You take ownership of your work and follow tasks through to completion

WhyThis Opportunity

If you’re a versatile, proactiveprofessional who enjoys variety and making an impact, this role offers thechance to expand your skills, work across multiple areas of the business, andgrow with a fast-moving organization

Bring your initiative, curiosity, andcan-do attitude — and make a difference from day one. Apply today!