IT Support Desk Technician

Pierce Technology CorpFargo, ND

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Overview

Schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

Requirements

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

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FAQs About IT Support Desk Technician Jobs at Pierce Technology Corp

What is the work location for this position at Pierce Technology Corp?

This job at Pierce Technology Corp is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pierce Technology Corp?

Employer has not shared pay details for this role.

What employment applies to this position at Pierce Technology Corp?

Pierce Technology Corp lists this role as a Full-time position.

What experience level is required for this role at Pierce Technology Corp?

Pierce Technology Corp is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by Pierce Technology Corp for this role?

Pierce Technology Corp offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pierce Technology Corp?

You can apply for this role at Pierce Technology Corp either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.