IT Support Engineer

InetumPoland, ME

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Overview

Career level

Senior-level

Remote

Hybrid remote

Benefits

Paid Community Service Time

Career Development

Job Description

Company Description

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients' individual needs.
Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Flexible and hybrid work:

Flexible working hours.
Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities.

Attractive financial benefits:

A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
Generous referral bonuses, offering up to PLN6,000 for referring specialists.

Professional development and team support:

Ongoing guidance from a dedicated Team Manager for each employee.
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

Dedicated team-building budget for online and on-site team events.
Opportunities to participate in charitable initiatives and local sports programs.
A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

Job Description

Tasks:

Maintenance and development of custom internal applications.
Retrieving source code and reproducing reported bugs in applications.
Analyzing issues in C# code and SQL databases.
Documenting problem resolutions in the ticketing system.
Escalating more complex tickets to third-line support.
Using application documentation containing descriptions of the most common issues.
Applying knowledge of C# and SQL to diagnose and resolve tickets.

Qualifications

Must have:

Ability to read and understand source code in object-oriented and scripting languages (preferred: C#, PowerShell).
Ability to work with code editing and analysis tools (preferred: Microsoft Visual Studio, Visual Studio Code, Notepad++).
Practical knowledge of SQL.
Experience working with relational databases (preferred: Microsoft SQL Server, Informix, MySQL).
Ability to use database management tools (preferred: Microsoft SQL Management Studio, DBeaver).
English B2, Polish C1
Working hours: 8:00-18:00

Additional Information

You choose the form of cooperation yourself - employment contract or B2B contract

We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:

https://inetum.whispli.com/speakup?locale=pl

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FAQs About IT Support Engineer Jobs at Inetum

What is the work location for this position at Inetum?

This job at Inetum is located in Poland, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Inetum?

Employer has not shared pay details for this role.

What employment applies to this position at Inetum?

The employer has not provided this information. This may be discussed during the hiring process.

What experience level is required for this role at Inetum?

Inetum is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Inetum for this role?

Inetum offers following benefits: Paid Community Service Time and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Inetum?

You can apply for this role at Inetum either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.