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IT Support Engineer - Waltham, MA

Merge ITWaltham, MA
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Overview

Remote
On-site

Job Description

Our enterprise-level client is seeking to add several IT Support Engineers to the team in Waltham, MA. Please see below for full details-Job Notes:-- 6+ month contract / extensions and perm conversion are possible but not guaranteed.-- Onsite in Waltham, MA 02451-- Hiring 3 total.-- Drug & Background required.Pay Rate = $27 w2 per hour plus benefitsKey Responsibilities:
  • Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
  • Reimage and deploy PCs as part of refresh or break/fix processes
  • Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
  • Support users with Office 365 applications and Windows OS issues
  • Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
  • Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
  • Strong experience supporting Windows desktop environments
  • Proven hands-on experience with Office 365 at the deskside level
  • Basic knowledge of device imaging, reimaging, and PC deployment best practices
  • Excellent problem-solving and customer service skills
Nice to Have:
  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks, console sessions)
Certifications:
  • Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.Let’s Stay ConnectedWant insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.Be You. With Us.Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.Your next opportunity starts here. Let’s make it happen.

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FAQs About IT Support Engineer - Waltham, MA Jobs at Merge IT

What is the work location for this position at Merge IT?
This job at Merge IT is located in Waltham, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Merge IT?
Employer has not shared pay details for this role.
What employment applies to this position at Merge IT?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Merge IT?
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