IT Support Engineer (Remote)

Red Cup IT, Inc.Los Angeles, CA

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Overview

Schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Job Description

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure.

Technical Support

Provide first-line and second-line technical support to employees or customers.

Diagnose and resolve hardware, software, network, and system issues.

Respond to help desk tickets, emails, and phone support requests.

System & Device Management

Install, configure, and maintain desktops, laptops, printers, and mobile devices.

Set up user accounts, permissions, and access controls.

Manage operating systems such as Microsoft Windows, macOS, or Linux.

Network Support

Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).

Maintain routers, switches, and firewalls.

Monitor network performance and uptime.

Software & Application Support

Install and update applications and productivity tools like Microsoft 365 or Google Workspace.

Troubleshoot application errors and compatibility issues.

Documentation & Ticketing

Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk.

Maintain documentation for troubleshooting procedures and system configurations.

Security & Compliance

Implement security policies, patch updates, and antivirus solutions.

Support identity and access management.

Assist with incident response and security monitoring.

Required Skills

Strong troubleshooting and diagnostic skills

Knowledge of operating systems (Windows, macOS, Linux)

Networking basics (TCP/IP, DNS, DHCP, VPN)

Experience with help desk or ticketing systems

Customer service and communication skills

Time management and problem-solving ability

Preferred Qualifications

Bachelor's degree in information technology, Computer Science, or related field

Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA

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FAQs About IT Support Engineer (Remote) Jobs at Red Cup IT, Inc.

What is the work location for this position at Red Cup IT, Inc.?

This job at Red Cup IT, Inc. is located in Los Angeles, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Red Cup IT, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Red Cup IT, Inc.?

Red Cup IT, Inc. lists this role as a Full-time position.

What experience level is required for this role at Red Cup IT, Inc.?

Red Cup IT, Inc. is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What is the process to apply for this position at Red Cup IT, Inc.?

You can apply for this role at Red Cup IT, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.