IT Support Services II - Quick Fix
CourserLas Vegas, NV
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Overview
Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
Option for remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
COURSER accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.IT Support Services II-Quick FixWe are seeking a skilled IT Support Services II-Quick Fix to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. This role can be remote after 90 days in the office.Key Responsibilities: · Responsible for resolving support tickets from our contract customers and assists in scheduling tickets for the various levels of the team.· Will work in a team environment with other engineers, technicians and non-technical staff of varying experience.· Provide troubleshooting, desktop support, networking, public cloud, and customer service skills within a 30-minute timeframe.· Support local clients on location with various configurations of the Microsoft platform, with a strong focus on the Microsoft Suite such as Office 365, Microsoft 365, and Azure.· Engaging with customers and building relationships with the supported users. · Determine the level of urgency and priority of incoming customer tickets. · Assess tickets, assign tickets to the appropriate engineers, and assist with escalations as required. Document tickets well for escalation and documentation needs.· Make outbound calls and emails to schedule service appointments. · Actively assist with updating and improving all documented processes related to Help Desk and Dispatch.· Maintain compliance with all company policies and procedures. · Answer phone calls and triage issues.· Other duties as assigned.Key Qualifications:· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).· 2 + years of experience in IT support or system administration, preferably in a corporate environment.· Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.· Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.· Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk).· Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.· Strong communication skills, with the ability to explain technical concepts to non-technical users.Preferred Experience:· Experience with ConnectWise.· Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE), MS-900.· Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).· Knowledge of IT security practices and data protection regulations.Why you’ll love working hereAt COURSER, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.Benefit Highlights· Competitive benefits package, including medical, dental, vision, and life insurance· 401k match · Unlimited vacation time* · Paid sick time· 10 Holidays including your Birthday and a Floating Holiday! · Healthy Lifestyle reimbursement· Amazon Prime reimbursement· 40 Hours for Volunteer Time · Paid parental leave · Reimbursement for ongoing education and certifications· Learning and development programs *Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.COURSER is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
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FAQs About IT Support Services II - Quick Fix Jobs at Courser
What is the work location for this position at Courser?
This job at Courser is located in Las Vegas, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Courser?
Employer has not shared pay details for this role.
What employment applies to this position at Courser?
Courser lists this role as a Full-time position.
What experience level is required for this role at Courser?
Courser is looking for a candidate with "Senior-level" experience level.
Does Courser allow remote work for this role?
Yes, this position at Courser supports remote work, giving candidates the flexibility to work outside the primary office location.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Courser for this role?
Courser offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Paid Community Service Time, Flexible/Unlimited PTO, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Courser?
You can apply for this role at Courser either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.