IT Support Services II - Help Desk

CourserGreenville, SC

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Who we are COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.  IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior staff, and contribute to IT projects and initiatives. Key Responsibilities:  

Advanced Technical Support: Provide second-tier support for hardware, software, and network-related issues escalated from junior team members, ensuring timely resolution.

System Administration: Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.

Troubleshooting: Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.

User Support: Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.

Documentation: Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.

Mentorship: Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.

IT Projects: Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.

Monitoring and Maintenance: Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.

User Account Management: Manage user accounts, permissions, and access rights within various systems and applications.

Incident Reporting: Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.

Key Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

3-5 years of experience in IT support or system administration, preferably in a corporate environment.

Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.

Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.

Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk).

Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.

Strong communication skills, with the ability to explain technical concepts to non-technical users. Preferred Experience:

Experience with ConnectWise

Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).

Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).

Knowledge of IT security practices and data protection regulations.

What we do for youAt COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.   Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Flexible PTO

10 Holidays including your Birthday and a Floating Holiday!

Gym reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid Maternity and Paternity leave

Paid certifications

Learning and development programs

Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   

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FAQs About IT Support Services II - Help Desk Jobs at Courser

What is the work location for this position at Courser?

This job at Courser is located in Greenville, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Courser?

Employer has not shared pay details for this role.

What employment applies to this position at Courser?

Courser lists this role as a Full-time position.

What experience level is required for this role at Courser?

Courser is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Courser for this role?

Courser offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Parental and Family Leave, Paid Community Service Time, Flexible/Unlimited PTO, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Courser?

You can apply for this role at Courser either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.