IT Support Specialist (Warehouse Technology)

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Specialist (Warehouse Technology) for our client in Harrisburg, PA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!Position Overview:

• Seeking a hands-on IT Support Specialist to provide end-user support across our warehouse and office environments.
• This role will serve as the primary technical resource supporting warehouse technology including PCs, printers, RF scanners, handheld devices, Wi-Fi connectivity, and user workstations while assisting with basic network administration and infrastructure troubleshooting.
• This is an excellent opportunity for a strong Deskside or Service Desk professional looking to expand their skills into networking and infrastructure engineering.
• The ideal consultant is customer-focused, enjoys solving technical issues, and has experience supporting warehouse or distribution environments.

Responsibilities:

• Provide desktop and deskside support for warehouse and office users.
• Troubleshoot hardware, software, operating systems, and business applications.
• Deploy, image, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Support warehouse technology including: RF Scanners, Scan Guns, Lift Devices, Warehouse PCs, Label and Thermal Printers, Barcode Printers, Mobile Devices.
• Troubleshoot Wi-Fi connectivity and warehouse wireless devices.
• Provide first-level network troubleshooting for switches, wireless infrastructure, VPN connectivity, and general network issues.
• Assist with basic network administration and infrastructure support.
• Monitor network performance and escalate complex issues when appropriate.
• Manage IT assets and equipment lifecycle.
• Support Active Directory user accounts, permissions, and access requests.
• Assist with VMware virtualization administration and troubleshooting.
• Manage ticket intake, prioritization, and resolution through Jira and other IT ticketing platforms.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain technical documentation and knowledge articles.
• Support warehouse operational technology and business-critical systems.
• Assist with IT infrastructure projects and technology deployments.
• Provide after-hours support as needed.

Required Qualifications:

• 3-5+ years of hands-on IT support experience in a desktop support, deskside support, or service desk environment.
• Strong troubleshooting experience supporting Windows workstations, laptops, printers, peripherals, and mobile devices.
• Experience supporting warehouse hardware including RF scanners, handheld devices, warehouse printers, and wireless devices.
• Working knowledge of networking fundamentals including: TCP / IP, DNS, DHCP, Wi-Fi Troubleshooting, Basic Switching and Connectivity Troubleshooting.
• Experience using Jira or similar ticket management platforms.
• Basic understanding of VMware virtualization.
• Excellent customer service and communication skills.
• Strong problem-solving abilities with the desire to continue learning infrastructure and networking technologies.
• Ability to work independently while collaborating with technical teams.

Preferred Experience:

• Experience supporting warehouse, manufacturing, logistics, or distribution environments.
• Experience with Active Directory user administration.
• Exposure to enterprise networking environments.
• Experience supporting warehouse wireless infrastructure.
• Familiarity with enterprise printing solutions.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

If interested, you may contact:Tim Cusick

Tim.cusick@eclaro.com

646-755-9317Tim Cusick | LinkedInEqual Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.