IT Support Specialist

EmploynetHenderson, NV

$25 - $25 / hour

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Overview

Remote

On-site

Compensation

$25-$25/hour

Job Description

Technical Support Specialist IT & AI ToolsPay Rate: $25.00$28.00 per hourLocation: Henderson (95 / Sunset) Job SummaryWe are seeking a tech-savvy and customer-focused Technical Support Specialist with at least 2 years of technical support experience. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for helping others develop their computer skills.This role requires CompTIA A+ and Network+ certifications. Candidates with experience in Microsoft Office, video editing, and AI-powered tools such as ChatGPT and HeyGen are highly preferred. Key Responsibilities

Provide technical support and troubleshoot common computer, software, and network-related issues.
Assist users with computer applications, basic technology questions, and technical difficulties.
Train and guide individuals with limited computer knowledge, explaining technical concepts in an easy-to-understand manner.
Help users navigate Microsoft Word, Excel, and other common computer programs.
Communicate technical information clearly to both technical and non-technical users.
Utilize AI tools, including ChatGPT, to support productivity and streamline workflows.
Assist with video editing and the creation of digital content as needed.
Document technical issues, troubleshooting steps, and resolutions.
Maintain a professional, helpful, and customer-focused approach when assisting users.

Required Qualifications

Minimum of 2 years of technical support experience.
CompTIA A+ certification mandatory.
CompTIA Network+ certification mandatory.
Strong written and verbal communication skills.
Ability to explain technical concepts and provide computer training to individuals with limited technical experience.
Strong troubleshooting, problem-solving, and customer service skills.

Preferred Qualifications

Proficiency in Microsoft Word and Excel.
Experience with video editing software and digital content creation.
Familiarity with ChatGPT and other AI-powered tools.
Experience using HeyGen or similar AI video creation platforms.
Ability to learn new technologies and adapt to evolving software and tools.

Ideal CandidateThe ideal candidate is patient, approachable, and comfortable working with people who have varying levels of computer knowledge. They enjoy solving technical problems, teaching others, and exploring new technologies, including artificial intelligence tools. Compensation

Pay: $25.00$28.00 per hour, depending on experience and qualifications.

Please note: CompTIA A+ and Network+ certifications are required for consideration. How to ApplyIf you meet the required qualifications and enjoy combining technical support, user training, and emerging technology, we encourage you to apply!#EmploynetJobsLasVegas

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FAQs About IT Support Specialist Jobs at Employnet

What is the work location for this position at Employnet?

This job at Employnet is located in Henderson, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Employnet?

Candidates can expect a pay range of $25–$25 per hour for this role.

What employment applies to this position at Employnet?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Employnet?

You can apply for this role at Employnet either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.