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IT Support Specialist

Gillman Home CenterOsgood, IN
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

This role will assist the end user with technical support and work on other projects as assigned. This position will report to our Batesville, IN office daily.Essential Functions:
    Deliver excellent customer service to all end-users with ownership and follow through.Maintain the computer network ensuring continuous operation. This includes network servers, work stations, copiers and printers.Provide technical assistance and basic training to team members.Maintenance user accounts.Manage the company telephone system (land line and cell phone).Support end users via phone and remote support tools.Travel to store locations to install/fix/upgrade equipment.Install, manage and monitor security equipment.Ensure all computers have up to date security software.Effectively manage time to ensure calls and help desk tickets are responded to in a timely manner.Maintain systems: establish and manage user accounts, distribution lists, on boarding and off boarding users, and security controls.Maintain company website and intranet site. This includes posting, modifying, updating, removing items.Research and submit ideas for new technology as necessary to meet the needs of the company.Assist with other IT projects as needed.Ensure a safe working environment. Maintain situational awareness, identify and rectify any safety issues or violations of law or company policy.
  • Follow all company policies and procedures.
    • Other duties assigned as necessary.Work Competencies:
    • Excellent customer service.
    • Great organizational skills.
    • Superior computer skills.
    Supervisory Responsibility: This position does not manage any team members.Work Environment: While performing the duties of this job, the employee is located indoors.Occasional travel to store locations. The noise level in the work environment is usually low.Physical Requirements:The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
    • Prolonged periods of standing and walking throughout the day.
    • Must be able to climb ladders and crawl in areas to install wiring and cameras.
    • Must be able to lift up to 10 lbs at times.
    • Fine motor skills needed to fix equipment.
    • Able to drive to store locations as needed.
    Position Type and Expected Hours of Work:This is a full-time position, scheduled 40 hours/week.Required Education and Experience:High School Diploma or GED3+ years of experience in IT support preferredUnderstanding of Microsoft AD and related productsBenefits Offered:Medical InsuranceDental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance401k plan with employer contributionFree $25k Life Insurance PlanEmployee discountVacation timeGillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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FAQs About IT Support Specialist Jobs at Gillman Home Center

What is the work location for this position at Gillman Home Center?
This job at Gillman Home Center is located in Osgood, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Gillman Home Center?
Employer has not shared pay details for this role.
What employment applies to this position at Gillman Home Center?
Gillman Home Center lists this role as a Full-time position.
What experience level is required for this role at Gillman Home Center?
Gillman Home Center is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Gillman Home Center for this role?
Gillman Home Center offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Gillman Home Center?
You can apply for this role at Gillman Home Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.