IT Support Specialist
RLC, LLCBroussard, LA
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
RLC, LLC is looking for a self-motivated IT Help Desk Support Technician to join our team. You'll be the front line for resolving employee tech issues—via tickets, phone, email, and in-person—while also taking on infrastructure and special projects to grow our IT systems. This role suits someone who works well independently, is comfortable traveling to remote sites occasionally, and can respond to rare after-hours emergencies.What You'll DoProvide day-to-day help desk support and hands-on training across all departments; monitor and validate backup jobs and perform restore testing; administer Windows Server (AD, DNS, DHCP, GPO, File Services, Hyper-V) and manage Active Directory; deploy patches and software updates via tools like Intune, WSUS, or PDQ Deploy; configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs, including running and terminating Cat5e/Cat6 cabling; build and image Windows workstations and manage hardware/software inventory; administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA; and manage iPads and mobile devices via Intune or Jamf Pro.What You'll NeedAssociate degree or equivalent certifications plus 3–5 years of IT support experience, CompTIA A+ certification (or equivalent hands-on experience), strong knowledge of Windows Server 2016–2025 administration, experience with automated deployment tools, hands-on networking and cabling skills, familiarity with Azure/Entra ID and Microsoft 365 administration, backup solution experience (Veeam or Windows Server Backup), and strong Excel/Word proficiency. A valid driver's license is required for travel to remote locations.Nice to HaveNetwork+, Security+, or AZ-104/MD-102 certification; experience with Cisco, Meraki, or Ubiquiti gear; PowerShell scripting; SharePoint or SQL Server experience.
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FAQs About IT Support Specialist Jobs at RLC, LLC
What is the work location for this position at RLC, LLC?
This job at RLC, LLC is located in Broussard, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at RLC, LLC?
Employer has not shared pay details for this role.
What employment applies to this position at RLC, LLC?
RLC, LLC lists this role as a Full-time position.
What experience level is required for this role at RLC, LLC?
RLC, LLC is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at RLC, LLC?
You can apply for this role at RLC, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.