IT Support Specialist II

Position OverviewGTN Solutions is partnering with an established, industry-leading aerospace and defense technology manufacturer in Exeter, NH, to identify an experienced IT Support Specialist II to join its growing IT team.This is an excellent opportunity for a hands-on IT professional who enjoys troubleshooting technology, supporting end users, and solving technical challenges in a fast-paced, collaborative environment.The IT Support Specialist will provide technical assistance to approximately 325 end users, managing an average of 20–30 support tickets daily involving hardware, software, network connectivity, and general IT issues.Our client offers a stable work environment, competitive benefits, a desirable 9/80 compressed work schedule, and excellent opportunities for career advancement into more senior IT support, systems administration, networking, infrastructure, and other technical roles.This is an ideal position for someone with 2–5 years of IT support experience who wants to take the next step in their IT career.Key ResponsibilitiesEnd-User & Desktop Support

• Provide Level 1 and Level 2 technical support to approximately 325 employees in a corporate and manufacturing environment.
• Respond to and resolve an average of 20–30 daily support tickets through phone, email, and ticketing systems.
• Troubleshoot Windows operating systems, desktop applications, laptops, workstations, printers, and other peripherals.
• Diagnose and resolve software, hardware, network connectivity, and user access issues.
• Provide hands-on, onsite technical assistance to employees across multiple departments.
• Escalate complex technical problems to appropriate IT teams or vendors when necessary.

Systems & Hardware Support

• Install, configure, maintain, and troubleshoot desktops, laptops, software, and peripheral devices.
• Assist with workstation deployments, hardware replacements, software installations, and equipment upgrades.
• Support Microsoft Windows environments and commonly used business applications.
• Assist with user account administration, password resets, access permissions, and general account troubleshooting.
• Troubleshoot basic networking issues involving Wi-Fi, VPN, TCP/IP, DNS, DHCP, and network connectivity.
• Support IT equipment and end-user technology utilized throughout the facility.

IT Operations & Customer Service

• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions within the ticketing system.
• Prioritize and manage multiple support requests while maintaining excellent customer service.
• Collaborate with infrastructure, networking, security, and other IT professionals to resolve technical challenges.
• Assist with employee onboarding and offboarding, including workstation setup and access provisioning.
• Develop and maintain technical documentation, knowledge base articles, and standard troubleshooting procedures.
• Identify recurring issues and recommend improvements to IT processes and support procedures.

Required Qualifications

• Minimum of 2 years of professional IT support, desktop support, help desk, or technical support experience.
• Strong experience troubleshooting Windows 10/11 operating systems.
• Hands-on experience diagnosing and resolving computer hardware, software, and peripheral issues.
• Working knowledge of Microsoft 365 applications, including Outlook, Teams, and Office.
• Familiarity with Active Directory, user account management, and password resets.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience working with an IT ticketing or service management system.
• Ability to manage a high-volume support environment while maintaining accurate documentation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent interpersonal and communication skills with a customer-service-focused approach.
• Ability to work independently while collaborating effectively with other IT professionals.
• Must be able to work onsite in Exeter, NH.

Preferred Qualifications

• 3–5 years of IT support or desktop support experience.
• Experience supporting 200+ users in a corporate or manufacturing environment.
• Familiarity with Microsoft Entra ID, Intune, SCCM, or other endpoint management tools.
• Experience imaging, deploying, and configuring Windows workstations.
• Experience supporting engineering, manufacturing, or production environments.
• Familiarity with IT security policies, endpoint protection, and access management.
• CompTIA A+, Network+, Microsoft certifications, or similar technical training.
• Previous experience in aerospace, defense, electronics, or other regulated industries is a plus.

Compensation & BenefitsOur client offers a competitive compensation and benefits package designed to support employees' professional and personal well-being.

• Hourly Compensation: $24–$30 per hour, based on experience.
• Full-Time, Direct-Hire Employment: Join an established organization with long-term stability.
• 9/80 Work Schedule: Compressed workweek that typically provides every other Friday off.
• Medical, Dental & Vision Insurance: Coverage available from day one.
• 401(k) Matching: With immediate vesting.
• Paid Time Off: Generous PTO and 11 paid holidays annually, including floating holidays.
• Paid Family Leave: Eight weeks of 100% paid family leave, subject to plan eligibility.
• Tuition Reimbursement / Student Loan Repayment: Opportunities to support continued education.
• Career Advancement: Strong potential for growth into higher-level IT support, infrastructure, systems administration, networking, and other technology positions.

Career Growth OpportunityThis is more than a traditional help desk position.Our client is committed to developing its employees and providing opportunities to expand technical skills, gain exposure to new technologies, and advance within the IT organization.The selected candidate will work alongside experienced IT professionals and gain exposure to enterprise technology supporting sophisticated aerospace and defense manufacturing operations.This opportunity is especially attractive to someone who enjoys hands-on technical support today but has long-term goals of moving into systems administration, networking, cybersecurity, or broader IT infrastructure responsibilities.Additional InformationThis position supports an organization operating within the aerospace and defense industry. Certain responsibilities may involve access to export-controlled technology under ITAR or EAR regulations. Employment may be subject to applicable export authorization requirements and background screening.Interested candidates are encouraged to apply through GTN Solutions to learn more about this exciting opportunity.