IT Support Technician

DBM GlobalLynchburg, VA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Job Description

Description

Our Employee Value Proposition

Critical to the needs of our IT Department, the IT Support Technician will be responsible for serving business end-user needs via our internal ticketing system at our Phoenix, AZ office. The IT Support Technician should be able to work independently, be self-motivated, process driven, and customer service focused. In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits. We are committed to professional development and growing our business. We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.

Core Responsibilities

Device imaging, configuration, and setup for new hires across North America.
Maintaining and updating Asset Management systems across companies for end user devices
Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
Service Desk knowledge base management. Creating, updating, and improving support procedures.
Maintain accounts, software, and hardware compliance to meet IT security standards.
Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
Execute business support standards, processes and procedures, and guidelines for incident management.
Work closely with the IT Service Delivery Manager to recommend and implement process improvements.
Proactively learn and train other staff members in new product and service technologies.
Engage with remote team members for support when needed.
Working knowledge of the ITIL framework.

Work Experience

2+ Years of IT Computer Support experience required.

Education/Training

High School Diploma

Specialized Knowledge Certificates & Licenses

A+ certification preferred but other industry certifications considered

Software & Technology Skills

MS Office 365 Suite, Active Director (on prem and cloud), O365 Admin, Entra, ServiceNow, TeamViewer, Citrix, Intune, Threatlocker, Zscaler, and CAD application knowledge.

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FAQs About IT Support Technician Jobs at DBM Global

What is the work location for this position at DBM Global?

This job at DBM Global is located in Lynchburg, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at DBM Global?

Employer has not shared pay details for this role.

What employment applies to this position at DBM Global?

DBM Global lists this role as a Full-time position.

What experience level is required for this role at DBM Global?

DBM Global is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at DBM Global?

You can apply for this role at DBM Global either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.