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IT Support Technician (Tier 2)

GCyberArlington, VA
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Overview

Schedule
Full-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

GCyber is seeking an IT Support Technician, to support a high profile DISA customer in the Pentagon. You will be working with a team to provide end user support relative to software, hardware, and network assistance. As the IT Support Technician, you will:

  • Provide technical end user support to respond to customer requests and incidents
  • Coordinate with other IT support teams (mobile, account management, asset management, etc.) to enhance service delivery and meet customer requirements.
  • Apply ITSM best practices to improve and optimize the services provided to end users.
  • Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
  • Manage and optimize Service Desk resources, staff performance, and technical development.
Minimum Qualifications and Expereince:
  • Active DoD Secret security clearance
  • DoD 8570 IAT II certification (e.g., Security+, CCNA – Security, CySA+. GICSP, GSEC, CND, SSCP)
    • Bachelor's Degree can be substituted with years of experience5+ years of experience
  • Strong Customer service skills
  • ITIL v4 Foundation and HDI Desktop Support certification preferred.

    • Our Benefits

    GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

    • 26 Days of Paid Leave + Annual PTO Increase
    • An extra day of paid leave for every year of employment with GCyber
    • Paid Parental Leave
    • Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
    • 401(k) Matching
    • 100% Company-funded Disability Insurance
    • 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
    • Training and Professional Development Plans
    • Commuter Benefits Plan
    • Parking and Transportation Allowance

    Equal Opportunity Employer

    GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

    Stay in Touch

    For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber

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FAQs About IT Support Technician (Tier 2) Jobs at GCyber

What is the work location for this position at GCyber?
This job at GCyber is located in Arlington, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at GCyber?
Employer has not shared pay details for this role.
What employment applies to this position at GCyber?
GCyber lists this role as a Full-time position.
What experience level is required for this role at GCyber?
GCyber is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by GCyber for this role?
GCyber offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Family/Dependent Health, Paid Vacation, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at GCyber?
You can apply for this role at GCyber either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.