IT Support Technician
LancesoftDenver, CO
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Job Description
Title: IT support Technician Location: Plymouth, MN Duration: 0- 6 Months Shift: 7: 00 AM to 3: 00 PM Central Monday - Friday / Hybrid = 3-5 days in office Pay rate: $46.00/ Hour - $50.00/Hour Job Duties:
- Respond to incoming requests (e.G., emails, dashboard alerts, text, chat, phone, or in person) and accurately identify, diagnose, prioritize, resolve/escalate the tickets within established SLA standards. Enter/update technical problems, causes, status, and solutions within the ITSM software.
- Assist in the deployment of Windows 11 on new devices.
- Manage the migration process from Windows 10 to Windows 11 on existing devices.
- Provide technical support to end users during and after the migration process.
- Troubleshoot and resolve any issues related to the deployment and migration.
- Offer guidance and answer questions from end users regarding Windows 11 features and functionalities.
- Collaborate with the tech support team to ensure a smooth transition and minimal disruption to end users.
- Create and maintain documentation for standard Technical Support policies, procedures, and practices. Develop how-to documentation, training material, and FAQs for Ardent Mills' team members (end users).
- Work effectively in a team environment to provide support to our end users with a positive customer service attitude.
- Experience providing excellent customer service
- Highly self-motivated and directed with keen attention to detail
- 1+ years experience in technical support
- Be tech savvy and able to learn new technology quickly
- Exhibit a strong work ethic and responsible behavior and must maintain the confidentiality of information at all times
- Proven experience in deploying and migrating Windows operating systems, particularly Windows 10 and Windows 11.
- Strong knowledge of Windows 11 features, settings, and troubleshooting techniques.
- Familiarity with O365 and standard software suites.
- Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)
- Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar tools
- Knowledge of SCCM or other endpoint management tools
- Understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
- Excellent interpersonal skills with both technical and non-technical personnel.
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FAQs About IT Support Technician Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Denver, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Candidates can expect a pay range of $50.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Lancesoft?
You can apply for this role at Lancesoft either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.