IT Support Technician

Nathan & Nathan is seeking an Entry-Level IT Support Technician to join our in-office IT team with a clearly defined growth path toward a Junior Security Administrator role. This position is ideal for someone early in their IT career who enjoys hands-on support work, structured learning, and wants exposure to cybersecurity operations in a professional services environment. The role is intentionally designed with an 80% focus on core IT support and 20% exposure to security systems, ensuring a strong operational foundation before assuming higher-risk responsibilities.

Responsibilities

• Serve as the primary intake point for all IT helpdesk tickets• Accurately document, categorize, and prioritize tickets in Zendesk• Resolve Tier 1 IT support issues, including• Account lockouts and password resets• Hardware setup and basic troubleshooting• Microsoft 365 and Active Directory user support• Escalate Tier 2 issues to senior IT staff when appropriate• Maintain clear communication with end users throughout the support process• Close tickets with complete, professional documentation

User Onboarding & Offboarding

• Execute user onboarding and offboarding using established checklists• Provision and deprovision access in: -Microsoft 365-Active Directory-KnowBe4• Coordinate with IT leadership during initial onboarding periods• Ensure all access changes are properly documented

Inventory & Asset Management

Maintain accurate hardware inventory using SnipeIT and PDQ InventoryPerform weekly inventory checks to ensure: - Correct user-to-device assignments- Timely logging of new hardware- Proper retirement of decommissioned assetsProduce audit-ready inventory logs

Security Exposure & Learning (Guided)

Observe and shadow IT leadership in: -Vulnerability scanning and remediation (Tenable.io)-Endpoint protection monitoring (Bitdefender)-Patch management processes (WSUS)Learn firm security standards, remediation workflows, and escalation proceduresParticipate in guided vulnerability and patch cycles under supervision

Required Qualifications

• Basic understanding of IT support fundamentals• Familiarity with Windows operating systems• Willingness to work on-site• Strong documentation and communication skills• Ability to follow structured processes and checklists

Preferred Qualifications

Interest in cybersecurity or systems administrationFamiliarity with ticketing systems and inventory tools

Growth Path

This role includes a defined 12–18 month growth plan toward Junior Security Administrator, contingent on:• Demonstrated success in IT support operations• Strong documentation discipline• Completion of IT certifications• Mastery of inventory, patching, and security fundamentals