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IT Support Technician

PeopleSharpBeachwood, OH
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
Hybrid remote
Benefits
Health Insurance
Paid Vacation
401k Matching/Retirement Savings

Job Description

Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we’re looking for an IT Support Technicianto join our collaborative team.

In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. This is a hybrid opportunity in Beachwood, OH.

What You’ll Get:

  • Salary starting at $50,000+, scalable based on experience
  • Health insurance, PTO, retirement plan, and bonus plan
  • Hybrid work schedule (up to 2 remote days per week after training)
  • Friendly, people-focused leadership and strong technical mentorship
  • Clear opportunities for career growth and skill development

What You’ll Do:

  • Provide support for common business applications including Microsoft 365 (O365) through phone, email, remote, and onsite support
  • Support and maintain client networks and security infrastructure including LAN/WAN, firewalls, access points, and switches
  • Troubleshoot issues across a variety of on-premises and cloud environments
  • Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
  • Accurately document client issues, resolutions, and follow-up actions
  • Support over 100+ SMB clients, gaining exposure to diverse technologies and business environments

What You Bring:

  • 0–2 years of hands-on PC support or IT support experience
  • Experience with Microsoft 365
  • General knowledge of hardware platforms, cloud services, and line-of-business applications
  • Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment
  • Confidence delivering high-quality customer service and communicating clearly with end users
  • Strong organizational skills with the ability to follow tasks through to completion accurately
  • Curiosity and willingness to continuously learn new technologies and tools

Why This Role Stands Out:

  • Strong mentorship from senior engineers to accelerate your technical growth
  • Exposure to a wide range of technologies across multiple client environments
  • Hybrid flexibility with a team-first culture
  • Great opportunity for someone looking to grow from support into a long-term MSP career path

Next Steps

Quick apply with your resume here 

OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing?u=1182753

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FAQs About IT Support Technician Jobs at PeopleSharp

What is the work location for this position at PeopleSharp?
This job at PeopleSharp is located in Beachwood, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PeopleSharp?
Employer has not shared pay details for this role.
What employment applies to this position at PeopleSharp?
PeopleSharp lists this role as a Full-time position.
What experience level is required for this role at PeopleSharp?
PeopleSharp is looking for a candidate with "Entry-level" experience level.
What benefits are offered by PeopleSharp for this role?
PeopleSharp offers following benefits: Health Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PeopleSharp?
You can apply for this role at PeopleSharp either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.