IT Support Technician II

Tulane UniversityNew Orleans, LA

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Job Description

JobID: 1895

Category: Information Technology

JobSchedule: Full time

Posted Date: 2026-09-09T14:51:17+00:00

JobShift:

Provides prompt, courteous, and helpful user support to the Tulane University community. Executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, and/or second level Windows or Mac support. Contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. Collaborates with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The position must posses the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.

Minimum Qualification:

2 years' experience working in a Windows and Macintosh operating system desktop software and support environment.

1 year of Configuration Management and deployment at scale

Preferred Qualification:

Macintosh configuration deployments tools and best practices

Experience with incident management tools such as Service Now

A+

Network+

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FAQs About IT Support Technician II Jobs at Tulane University

What is the work location for this position at Tulane University?

This job at Tulane University is located in New Orleans, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Tulane University?

Employer has not shared pay details for this role.

What employment applies to this position at Tulane University?

Tulane University lists this role as a Full-time position.

What experience level is required for this role at Tulane University?

Tulane University is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at Tulane University?

You can apply for this role at Tulane University either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.