Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
Overview
IT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This position supports both corporate users and warehouse operations, serves as an escalation point for complex issues, mentors junior staff, and drives efficiency through process improvement and modern tooling. This is a full-time, onsite position based in Oklahoma City, OK.
Responsibilities
- Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management
- Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, Microsoft 365, and related systemsAdminister IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
- Manage and support Jira Service Management (JSM), including ticket queues, SLAs, request workflows, and knowledge base content; manage workload effectively to meet service level expectations
- Install, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devices
- Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
- Provide IT support for warehouse technology, including handheld scanners, barcode readers, mobile computers, tablets, label printers, workstations, and warehouse applications, including device setup, configuration, connectivity, printing, and user access issues
- Coordinate repairs, replacements, and lifecycle management for warehouse technology assets, escalating complex incidents to infrastructure teams, application owners, or vendors as appropriate
- Troubleshoot LAN/WAN, wireless, and VPN connectivity issues in accordance with company standards
- Perform system administration tasks, including account management, permissions, endpoint security configuration, and policy enforcement
- Support remote and hybrid workforce technologies, including device provisioning and secure access for offsite users
- Maintain and support communication systems, including conference room A/V and mobile devices
- Perform software deployments, updates, patching, operating system upgrades, and hardware refreshes
- Support email administration and data governance practices, including access controls and distribution groups
- Assist with physical access systems, including badging and facility access coordination
- Maintain accurate documentation of systems, assets, and standard operating procedures; provide end-user training and promote effective use of technology
- Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader
- Contribute to process improvements, trend analysis, and scalable support practices
- Partner with HR, Facilities, Security, and Warehouse Operations to support business operations and compliance
Skills & Requirements
- 3+ years of IT support experience in a fast-paced environment
- Strong experience with Active Directory and Microsoft Entra ID (Azure AD)
- Hands-on experience with Microsoft Intune (MDM/MAM)
- Experience with Jira Service Management (JSM) or similar ITSM tools
- Solid desktop support experience (Windows and macOS/iOS)
- Experience supporting warehouse technology, including handheld scanners, barcode readers, mobile computers, label printers, and related applications
- Familiarity with endpoint management tools (SCCM, KACE, Lansweeper)
- Understanding of networking fundamentals (LAN/WAN, wireless, VPN)
- Experience supporting Microsoft 365, including Office and Teams
- Experience supporting GenAI tools i.e. ChatGPT, Claude, and Microsoft 365 Copilot
- Strong troubleshooting, communication, and organizational skills
Preferred
- Associate's degree in IT or related field (or equivalent experience)
- Experience with IAM and security best practices
- Experience supporting a warehouse or distribution environment
- Relevant certifications (CompTIA A+/Network+, MD-102, MS-102, ITIL v4 Foundation)
Note: All offers are contingent upon successful completion of a background check and drug screen
- Posted positions are not open to third party recruiters, and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
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FAQs About IT Support Technician III Jobs at PlayAGS
What is the work location for this position at PlayAGS?
This job at PlayAGS is located in Oklahoma City, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PlayAGS?
Employer has not shared pay details for this role.
What employment applies to this position at PlayAGS?
PlayAGS lists this role as a Full-time position.
What experience level is required for this role at PlayAGS?
PlayAGS is looking for a candidate with "Senior-level" experience level.
What benefits are offered by PlayAGS for this role?
PlayAGS offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PlayAGS?
You can apply for this role at PlayAGS either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.