IT Support Technician III

Tulane UniversityNew Orleans, LA

Apply with Sonara

Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

JobID: 2018

Category: Information Technology

JobSchedule: Full time

Posted Date: 2026-09-24T13:42:49+00:00

JobShift: Day

The IT Support Technician III for Tulane University's Technology Services Repair Center will primarily be responsible for: diagnosing and resolving technology and user performance issues; creating and testing software application installations; maintaining and monitoring laptop repair processes; tracking and reporting problem trends; coordinating with Technology Connection staff to perform periodic hardware repair needs assessments; providing the Tulane Community with formal and informal training and user education; and assisting the Tulane Community with making proper technology equipment selections.

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or equivalent
5 years' experience working with Macintosh, Windows or Unix software and hardware desktop support, including 3 years' experience working with Windows, Macintosh and/or Microsoft operating system and productivity applications
Certified in Apple (AMCT) and PC (A+) hardware support and repair, or ability to become certified within 60 days of employment

Excellent written and verbal communications skills with ability to communicate verbally and in writing with both non-technical end-users and technical staff required.
Demonstrated ability to work both independently and as part of a professional decision making team.
Demonstrated ability to create, maintain, and monitor complex processes such as a laptop repair operation.
Demonstrated commitment to customer service required.
Ability to simultaneously work multiple time sensitive tasks to completion.
Demonstrated ability to learn and adapt to new technologies required.
Ability to maintain and enhance diagnostic and repair equipment and processes and procedures.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About IT Support Technician III Jobs at Tulane University

What is the work location for this position at Tulane University?

This job at Tulane University is located in New Orleans, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Tulane University?

Employer has not shared pay details for this role.

What employment applies to this position at Tulane University?

Tulane University lists this role as a Full-time position.

What experience level is required for this role at Tulane University?

Tulane University is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Tulane University?

You can apply for this role at Tulane University either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.