IT Systems Administrator
NaviantMadison, WI
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
IT Systems Administrator Are you ready to be the backbone of a modern, high-performing organization, keeping systems reliable, users productive, and data flowing securely?At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.We’re seeking a hands-onIT System Administrator who thrives in a fast-moving IT environment and takes pride in owning both systems and outcomes. This role blends core IT administration with defined, functional Salesforce administration responsibilities, supporting end users, SaaS platforms, devices, and identity systems across the organization.Approximately 25% of this role focuses on Salesforce administration, including user management, reporting, data integrity, and light configuration in support of established business processes. This role does not involve heavy Salesforce development (e.g. Apex or custom code), but rather ensures the platform remains reliable, usable, and well-governed for internal teams. The remaining 75% centers on general IT operations, such as endpoint management, identity and access management, SaaS tooling, troubleshooting, and continuous improvement of internal systems. This is a highly visible role that requires strong technical judgment, excellent service orientation, and proactive, problem-solving mindset.While this role owns day-to-day administration and continuous improvement of internal systems, it operates within a broader support ecosystem that includes IT leadership, external partners, and specialized vendors for security and infrastructure.Performance Objectives – What You Will AccomplishFirst 30 Days: Getting Grounded
- Develop a strong working knowledge of Naviant’s IT environment, including devices, identity systems, SaaS applications, security controls, and support processes.
- Gain an understanding of how Salesforce is used across the organization, including core objects, reports, integrations, and business workflows.
- Build trusted relationships with internal stakeholders by delivering responsive, reliable end-user support.
- Review existing documentation, configurations, and open issues to identify risks, gaps, and quick-win improvements.
- Establish credibility through clear communication, follow-through, and a high standard of operational excellence.
- Independently manage day-to-day IT operations, including user onboarding/offboarding, device management, access control, and SaaS administration.
- Take functional ownership of Salesforce administration tasks such as user management, basic configuration, reporting, data hygiene, and support requests.
- Improve system reliability and user experience by identifying recurring issues and implementing preventative solutions.
- Enhance documentation, standard operating procedures, and internal knowledge resources.
- Partner effectively with business teams to understand needs and translate them into scalable, secure technical solutions.
- Fully own the health, reliability, and usability of Naviant’s internal IT systems and Salesforce environment, partnering with IT leadership and external providers, as appropriate, to ensure scalability, security, and operational resilience.
- Serve as a trusted internal advisor, balancing user needs, security, scalability, and operational efficiency.
- Proactively identify opportunities to simplify workflows, improve automation, and reduce manual effort across systems.
- Maintain strong system hygiene, access controls, and data integrity, supporting auditability and organizational trust.
- Contribute to longer-term IT strategy and continuous improvement initiatives, bringing a thoughtful, solution-oriented perspective.
- Comprehensive Health, Dental, & Vision Insurance
- EmployerPaid Disability & Life Coverage
- 401k & Match Program
- Generous Paid Time Off
- Flex Spending Plans & Dependent Care
- Monthly Home Office Allowance
- Volunteer Time Off
- Charitable Giving Program
- Lifestyle Spending Account
- Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!
Must be authorized to work in the U.S. Sponsorship not provided.
Employees must reside in the U.S.
Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
Please use the links below for important information when applying for work with Naviant:E-Verify Notice | Right to Work Notice English or Spanish
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FAQs About IT Systems Administrator Jobs at Naviant
What is the work location for this position at Naviant?
This job at Naviant is located in Madison, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Naviant?
Employer has not shared pay details for this role.
What employment applies to this position at Naviant?
Naviant lists this role as a Full-time position.
What experience level is required for this role at Naviant?
Naviant is looking for a candidate with "Senior-level" experience level.
Does Naviant allow remote work for this role?
Yes, this position at Naviant supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Naviant?
You can apply for this role at Naviant either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.