IT Technical Support

This is a Hybrid Monday-Friday 8:00AM-5:00PM position with a mandatory on call rotation. Candidates must be present on-site for at least three days a week.

This position offers help desk support and technical assistance to system users. This position installs, tests, and maintains a wide range of computer software, hardware, data networks, and telecommunications devices, along with other peripheral equipment related to information technology.

Job Responsibilities:

• Monitors and maintains desktop systems, printers, and other peripheral devices
• Provides help desk support and technical assistance to users, escalating issues when necessary.
• Builds and maintains current images for PCs and laptops.
• Responsible for setting up all new PCs, which includes configuring hardware, loading software, shipping to remote users, and assisting with the onboarding process on day one.
• Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
• Reviews audit and security logs for compliance and security purposes.
• Monitors and ensures that PC patching is maintained at recommended support levels.
• Reviews backups to confirm they are up-to-date.
• Collects and keeps track of IT equipment inventory, including desktops, laptops, mobile devices, and the necessary parts and materials for repairs.

Required:

• 2+ year(s) of IT support experience
• Experience providing support for Microsoft Office Suite
• Knowledge in using network monitoring and diagnostic tools
• Familiar with working alongside an IT assets management solution

Preferred:

• Associates degree in Personal Computing

The hourly compensation for this position ranges from $21.00 to $28.00, depending on experience and education.

Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical- Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills- Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Motivation- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving- Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Work Standards- Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work.

Ready to join our team? A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.