Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$72,000-$77,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as an IT Technical Support I in Los Angeles County.
Position Description Summary
This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and off boarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.
Essential Job Duties (include the following but not limited to)
- Answer incoming customer emails to the Help Desk.
- Follow established procedures to diagnose and troubleshoot system issues.
- Analyze, determine, and document reported production outages/incidents.
- Determine severity, impact, and nature of incidents. Escalate as needed.
- Communicate clearly with other team members.
- Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
- Complete onboarding or offboarding functions for staff being mobilized or demobilized.
- Perform hardware and software installations.
- Oversee deployments and relocations of staff at various locations throughout the airport footprint.
- Provide IT support at Division-wide sponsored events.
- Provide on-the-job training to new department staff members.
- Provide computer orientation to new staff.
Hardware and Infrastructure Experience
- PC Hardware Troubleshooting
- Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
- Network Infrastructure Troubleshooting:
- Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
Installation, Configuration, and Maintenance:
- Windows Operating Systems
- Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
- Microsoft Office 365 Suite:
- Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
Requirements
Professional Experience Level/Other Qualifications
- Must be able to lift at least 40lbs.
- Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
- Effective oral and written communication skill, with an ability to communicate complex issues toa non-technical audience.
- Ability to work with others.
- Self-starter with results driven focus.
- Capability to assume additional responsibilities.
- Demonstrated experience managing data coordination and conversion projects.
Education/Training
- Bachelor's degree in computer science or related field preferred.
- Education may be substituted with 5 years or more of equivalent job experience.
- Relevant Professional Licensure & Certifications preferred.
Element-Specific Requirements/Notes
- May assume other duties as required/needed.
- Maybe required to work various shift s as needed.
- Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.
Benefits
Benefits
- Salary Range: $72,000-$77,000
- Medical, Vision, & Dental – 100% covered for the employee*
- Life and Disability Insurance
- 10.5 days of Vacation pay (Accrued)
- 6 days of Sick pay (Available Immediately)
- 10 days of Holiday pay (9 Holidays, 1 Personal Day)
- 3% Employer Contribution 401k (After 1 year of service)
- Monthly Stipend for Cell Phone
- Laptop for work purposes
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FAQs About IT Technical Support I Jobs at The Tsui Group
What is the work location for this position at The Tsui Group?
This job at The Tsui Group is located in Los Angeles, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Tsui Group?
Candidates can expect a pay range of $72,000 and $77,000 per year.
What employment applies to this position at The Tsui Group?
The Tsui Group lists this role as a Full-time position.
What experience level is required for this role at The Tsui Group?
The Tsui Group is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The Tsui Group for this role?
The Tsui Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Home Office Reimbursement/Stipend for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The Tsui Group?
You can apply for this role at The Tsui Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.