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IT Technical Support Specialist

Dark Horse TechBarksdale AFB, LA
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Overview

Schedule
Part-time
Education
Network (CCNA, CCNP, CCIE)
Career level
Senior-level
Remote
On-site

Job Description

Location: Barksdale AFB, LASchedule: Approximately 20 hours/week, onsite

Dark Horse Technologies is seeking an experienced IT Technical Support Specialist to provide onsite technology support for the U.S. Air Force Base Training and Education Services (BTES) organization at Barksdale AFB.

The successful candidate will provide hands-on hardware, software, network, server, SharePoint, database, and peripheral support while maintaining IT equipment accountability, supporting cybersecurity requirements, and assisting users with day-to-day technology needs.

Key Responsibilities

  • Provide hardware and software support for desktops, testing computers, servers, printers, switches, routers, and other peripherals.
  • Troubleshoot and resolve computer, network, software, and equipment issues.
  • Install and configure new hardware, software, workstations, and network equipment.
  • Maintain and update the BTES SharePoint site.
  • Support network architecture, cabling, diagrams, and infrastructure improvements.
  • Maintain and upgrade databases and support secure data migration.
  • Maintain IT equipment inventories and execute computer/peripheral refresh schedules.
  • Support video surveillance systems, including servers, switches, cameras, and software.
  • Support DETN satellite/distance-learning systems and QOLNET network operations.
  • Implement appropriate information security safeguards and follow Air Force computer/network security requirements.
  • Train and assist personnel with software, systems, and security procedures.
  • Recommend technology upgrades and improvements to Education Center leadership.

Required Qualifications

  • 2–5 years of hardware and software application support experience.
  • Current CompTIA A+ certification.
  • Current CompTIA Network+ certification.
  • Experience with Windows 10/11 Enterprise and Microsoft 365.
  • Knowledge of Air Force computer/network security regulations.
  • Experience with standard network and electronic equipment installation practices.
  • At least one year of relevant professional or volunteer experience within the last two years.
  • Strong customer service and written/verbal communication skills.
  • Working knowledge of foreign language and Professional Military Education (PME) testing.
  • Ability to meet Barksdale AFB access and National Agency Check requirements.

Preferred Experience

  • Previous DoD or Air Force IT support experience.
  • SharePoint administration.
  • Database administration/support.
  • Network infrastructure and cabling.
  • Video surveillance systems.
  • IT asset and lifecycle management.
  • Education, testing, or distance-learning technology environments.

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FAQs About IT Technical Support Specialist Jobs at Dark Horse Tech

What is the work location for this position at Dark Horse Tech?
This job at Dark Horse Tech is located in Barksdale AFB, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Dark Horse Tech?
Employer has not shared pay details for this role.
What employment applies to this position at Dark Horse Tech?
Dark Horse Tech lists this role as a Part-time position.
What experience level is required for this role at Dark Horse Tech?
Dark Horse Tech is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.
What is the process to apply for this position at Dark Horse Tech?
You can apply for this role at Dark Horse Tech either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.