IT Technician

West 4th StrategyKansas CIty, MO

$29+ / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$29+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

IT TechnicianROLEWe need an experienced IT Technician at the U.S. Attorney's Office for the Western District of Missouri (USAO-WDMO), based in Kansas City, MO. The USAO-WDMO relies on stable, well-supported technology to keep its attorneys and staff focused on federal criminal and civil casework. In this role, you will provide comprehensive IT support to USAO-WDMO personnel by resolving hardware, software, and system issues through phone, email, remote tools, or in-person assistance; manage and deploy mobile device management (MDM) solutions including iOS devices; support equipment relocations, vendor service calls, and enterprise-wide hardware and software rollouts; and maintain detailed records of support activity in the IT ticketing system. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.Apply today!RESPONSIBILITIES

Provides comprehensive IT support to all USAO WDMO personnel, ensuring reliable operation of end-user technology and services
Responds to end-user questions and resolves technical issues through remote support tools, phone, email, or in-person assistance
Assists and educates users in adjusting system or application configurations to improve productivity and ensure optimal use of software tools
Manages, deploys, and services mobile device management (MDM) solutions, including iOS devices
Proactively identifies opportunities to enhance products, technologies, workflows, and operational approaches, and provides recommendations to government personnel
Troubleshoots hardware and software problems across various devices and platforms
Performs office IT equipment relocations, including computers, VoIP phones, printers, scanners, and related peripherals
Coordinates vendor service calls for hardware issues and escorts technicians to affected equipment as needed
Supports hardware and software rollouts and assists in implementation activities
Provides conference room technology support, including equipment setup and meeting coordination
Maintains detailed records of IT support activities, including issues encountered and corrective actions taken, using the IT support ticketing system
Collaborates with the Systems Manager and other IT personnel to maintain a secure, reliable, and efficient technology environment

REQUIRED EXPERIENCE

Minimum of two (2) years of experience providing end-user technical support, including troubleshooting hardware, software, and network issues, configuring system and application settings, supporting equipment relocations and rollouts, and using mobile device management (MDM) tools
Strong customer service skills with a track record of timely issue resolution and adherence to IT policies and procedures
Strong organizational, time management, and multitasking skills, with the ability to prioritize assignments and meet deadlines

EDUCATION

High School Diploma – required; Undergraduate degree – preferred

LOCATION

U.S. Attorney's Office, Kansas City, MO 64106

CLEARANCE

Must be able to pass a Department of Justice background investigation
Must be a US Citizen

CLIENT

U.S. Attorney’s Office for the Western District of Missouri

HOURS

40 hours per week
8 hours per day

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility – W2

RELOCATION

Not eligible for relocation benefits

COMPENSATION

Base Hourly Wage: $29.37 per hour
Health & Welfare (Benefits rate): $5.09 per hour
Total Hourly Compensation: $34.46 per hour
Benefits: Health & Welfare benefits contribution as required under the Service Contract Act (SCA); Benefits package includes options for health, dental and vision insurance coverage

West 4^th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. This position requires access to Department of Justice facilities and systems. As a condition of employment, selected candidates must complete and receive favorable adjudication from a federal government background investigation as required by the U.S. Department of Justice. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

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FAQs About IT Technician Jobs at West 4th Strategy

What is the work location for this position at West 4th Strategy?

This job at West 4th Strategy is located in Kansas CIty, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at West 4th Strategy?

Candidates can expect a pay range of $29.37 (per hour).

What employment applies to this position at West 4th Strategy?

West 4th Strategy lists this role as a Full-time position.

What experience level is required for this role at West 4th Strategy?

West 4th Strategy is looking for a candidate with "Entry-level" experience level.

What benefits are offered by West 4th Strategy for this role?

West 4th Strategy offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at West 4th Strategy?

You can apply for this role at West 4th Strategy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.