IT Technology Support Specialist
APS HireShreveport, Louisiana
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Benefits:
- 403(b)
- Paid Holidays on hire
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule: Full-Time (Primarily Monday–Friday, 8:00 a.m. – 4:30 p.m.; weekend and after-hours work may be required based on operational needs)
Join Our Team at The GlenThe Glen is seeking a skilled and customer-focused IT Technology Support Specialist to provide hands-on technical support across our organization. This role plays a critical part in ensuring our systems, devices, and technologies operate efficiently so our teams can focus on delivering exceptional service and care.
If you enjoy problem-solving, supporting others, and working in a dynamic environment where no two days are the same, this may be the opportunity for you.
Position OverviewUnder the direction of the Corporate Director of Information Technology, the IT Technology Support Specialist provides technical support for office systems, staff, residents, and all IT-related devices across the organization. This includes Microsoft Office 365 administration, user account management, device deployment, system updates, and support of communication and audio/video technologies.
What You’ll Do
- Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals
- Administer Microsoft Office 365 (user setup, access management, troubleshooting)
- Create, modify, and deactivate user accounts in accordance with company security protocols
- Install, configure, update, and maintain operating systems and software applications
- Diagnose and resolve hardware, software, and basic network-related issues
- Support phone systems, video conferencing platforms, A/V systems, cameras, and meeting room technology
- Configure and deploy new equipment, including imaging, setup, and testing
- Provide limited technical assistance to residents as appropriate
- Document issues, solutions, and procedures for continuous improvement
- Deliver exceptional customer service with prompt response and clear communication
- Stay current on emerging technologies and best practices
What We’re Looking For
Required Qualifications
- Proven experience in IT technical support or help desk roles
- Strong knowledge of Microsoft Office 365 administration
- Experience supporting Windows and/or macOS operating systems
- Familiarity with iOS and Android mobile devices
- Ability to troubleshoot hardware, software, and connectivity issues
- Excellent communication, customer service, and problem-solving skills
Preferred Qualifications
- Associate’s degree in Information Technology or related field
- Microsoft certification
- 4+ years of help desk or IT support experience
- Experience with ticketing systems and IT documentation
- Knowledge of basic networking concepts and security best practices
Skills & Competencies
- Customer-focused mindset
- Strong organizational and multitasking abilities
- Detail-oriented and proactive
- Adaptable and eager to learn new technologies
Physical Requirements
- Ability to work in a high-energy, high-traffic environment
- Must be able to lift up to 50 lbs. and push/pull up to 90 lbs.
- Frequent walking, standing, bending, reaching, and lifting
The Glen is always looking for caring individuals excited to be part of an active, nurturing community. Below you will find an outline of our current openings. You can also pick up an application or turn in an application at the Human Resources building Monday-Friday between 9 to 11 a.m. and 2 to 4 p.m.
Message from CEO:
The Glen is a place where you can make a difference, exceed expectations and be a part of a TEAM. The Glen is about quality care, exceptional customer service and going above and beyond for residents who call The Glen home. Join our Glen family and see the difference.
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FAQs About IT Technology Support Specialist Jobs at APS Hire
What is the work location for this position at APS Hire?
This job at APS Hire is located in Shreveport, Louisiana, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at APS Hire?
Employer has not shared pay details for this role.
What employment applies to this position at APS Hire?
APS Hire lists this role as a Full-time position.
What experience level is required for this role at APS Hire?
APS Hire is looking for a candidate with "Senior-level" experience level.
What benefits are offered by APS Hire for this role?
APS Hire offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at APS Hire?
You can apply for this role at APS Hire either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.