Itsm Analyst (Snow) - Global Industrial

Genuine Parts CompanyGA, GA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Paid Holidays

Paid Vacation

Job Description

Job Summary

The ServiceNow Analyst supports Motion's ServiceNow instance by connecting business stakeholders and IT to improve processes and the user experience. The analyst works with business stakeholders, end-users, product owners and technical teams to align ServiceNow improvements with business needs.

Job Duties

Gather business requirements to identify where workflows need to better align with business needs.
Work with ServiceNow Engineer to implement approved workflow and process improvements.
Translate business needs into user stories mapped to ServiceNow modules. Facilitate User Acceptance Testing (UAT) and track metrics for the resulting workflow and process improvements.
Validate delivered process improvements against documented business requirements and record any gaps requiring correction.

Education & Experience

Bachelor's degree, plus a minimum of five years of experience in a technology role or a technical analysis role.

Knowledge, Skills, Abilities

Certifications:
ServiceNow Certified Application Developer
ITIL Foundation/ ITSM Specialist
Ability to communicate business needs and proposed process improvements clearly to business stakeholders and technical teams.
Ability to work with various teams to improve the user ServiceNow experience
Ability to gather technical information and communicate it clearly in writing and verbally to support planning and facilitate User Acceptance Testing.
Ability to plan, organize and manage workflow and process-improvement activities, and solve problems that arise during that work.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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FAQs About Itsm Analyst (Snow) - Global Industrial Jobs at Genuine Parts Company

What is the work location for this position at Genuine Parts Company?

This job at Genuine Parts Company is located in GA, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Genuine Parts Company?

Employer has not shared pay details for this role.

What employment applies to this position at Genuine Parts Company?

Genuine Parts Company lists this role as a Full-time position.

What experience level is required for this role at Genuine Parts Company?

Genuine Parts Company is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Genuine Parts Company for this role?

Genuine Parts Company offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Genuine Parts Company?

You can apply for this role at Genuine Parts Company either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.