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J-2590 - Technician, Desktop Services I

PhaxisIndianapolis, IN
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Overview

Remote
On-site

Job Description

The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. This role is in office Monday to Friday.

How You'll Shine:

Monitor the internal ticket systems and complete basic support requests for PC build and deployments.Perform installs, moves, adds and changes (IMAC) to meet customer needs.Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level AgreementSupport the in-house Desktop Services team with basic requests (i.E., replacing cables, setting up projectors, moving computers, etc.Complete any other tasks as requested by the team supervisor or senior member of staff.Must be able to push, physically handle, and lift objects up to approximately 50 lbs.Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

Quals--What You'll Bring:Associate degree or Equivalent ExperienceA+/Microsoft, or other relevant technical certifications

  • PreferredITIL Foundations –PreferredApple Certified Support Professional
  • PreferredExcellent Technical acumen on Desktop and/or Application technologiesExcellent interpersonal, written and oral communication skillsBasic understanding of information technology security principles.Basic understanding of ITIL / ITSM processes and procedures.Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)2 years'experience within the Information Technology fieldExperience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

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FAQs About J-2590 - Technician, Desktop Services I Jobs at Phaxis

What is the work location for this position at Phaxis?
This job at Phaxis is located in Indianapolis, IN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Phaxis?
Candidates can expect a pay range of $27.62.
What employment applies to this position at Phaxis?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Phaxis?
You can apply for this role at Phaxis either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.