Jira Admin

ProArchAtlanta, GA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.

• Manage user permissions, projects, workflows, schemes, plugins, and integrations.

• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.

• Ensure system reliability, uptime, performance, and backups.

• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.

Process Automation & Tooling:

• Support team initiatives by automating common processes and reporting.

• Implement best practices for issue tracking, agile boards, SLAs, and project templates.

• Integrate Jira/Confluence with other tools like Azure DevOps.

• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.

• Build lightweight automations and integrations using REST API, Groovy, and automation rules.

User & Service Support:

• Respond to service desk tickets related to Jira/Confluence and other supported tools.

• Provide user training, documentation, and technical support to internal teams.

Team Collaboration:

• Work closely with stakeholders from Engineering, Security, and Operations.

• Contribute to internal projects such as access automation, or policy implementations.

• Assist with other tools and platforms under the Enterprise Operations scope.

Requirements

• 7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.

• Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.

• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.

• Familiarity with ITSM or agile workflows.

• Comfortable supporting users and resolving technical tickets.

• Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.

• Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.

• Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

Preferred qualifications:

• Atlassian Certifications (ACP-100, ACP-120, ACP-200)

• Experience supporting both Atlassian Server/Data Center and Cloud

• Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems)

• Familiarity with SSO/IDP integration (e.g., Okta, Azure AD)

• Experience with ScriptRunner, REST API, or automation tools

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FAQs About Jira Admin Jobs at ProArch

What is the work location for this position at ProArch?

This job at ProArch is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ProArch?

Employer has not shared pay details for this role.

What employment applies to this position at ProArch?

ProArch lists this role as a Full-time position.

What experience level is required for this role at ProArch?

ProArch is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at ProArch?

You can apply for this role at ProArch either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.