Job File Coordinator / Customer Service Representative

ServproCharlotte, North Carolina

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Who We Are:

We are SERVPRO of NW Charlotte. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there for people who have suffered property loss every step of the way. We have a long-standing reputation as a leader in our industry.

The Role:

Practicing excellent customer service skills (internally and externally), extreme organization, and attention to detail, you will perform project coordination tasks related to customer calls, team coordination, job monitoring, tracking, and collections. You have the ability and personality to tactfully and confidently hold others accountable. You will make sure all the important information is complete and in the right place.

The Details:

Answer customer calls.
Open job files and monitor status.
Ensure customer requirements are followed.
Review and validate initial field documentation.
Create preliminary estimates.
Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated.
Prepare job file reports, perform job file backups, and complete the job file audit process.
Complete and review job file documentation for final upload and audit process.
Close out jobs.
Make collection calls.
Collaborate with Contents Department.
Draft correspondence and create reports as needed.

What you must have:

An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence.
A low drama threshold. We are here to enjoy each other and our work, not create problems.
That positive team attitude! We work hard, we have fun, and we have each other’s backs!
The desire to learn, grow and develop your career
Two or more years of administrative, organizational office-related experience.
Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful.
Experience with writing estimates, job file processes, and quality assurance, a plus.
Outstanding written and verbal communication skills, including proper pronunciation and grammar.
Ability to maintain a consistently courteous and professional tone of voice.
Ability to remain calm and professional during tense or stressful situations.
Excellent organizational skills and strong attention to detail.
Ability to work in a fast-paced, team-oriented office environment.
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint).
Ability to learn new software, including Xactimate and other restoration proprietary software.
Ability to complete an acceptable background check subject to applicable laws.

What we offer:

A friendly and fast-paced work environment.
A competitive salary.
Medical, dental, and vision insurance.
401(k) plan with a generous employer match.
Access to training for personal and professional development.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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FAQs About Job File Coordinator / Customer Service Representative Jobs at Servpro

What is the work location for this position at Servpro?

This job at Servpro is located in Charlotte, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Servpro?

Employer has not shared pay details for this role.

What employment applies to this position at Servpro?

Servpro lists this role as a Full-time position.

What experience level is required for this role at Servpro?

Servpro is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Servpro?

You can apply for this role at Servpro either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.