Jr UCaaS Engineer
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$55,000-$65,000/year
Benefits
Career Development
Job Description
With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment!LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers. We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment. LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey.This is a hands-on, field-oriented role—ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments.You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).What You’ll Do
- Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)
- Assist with on-site installations across NJ
- Configure users, devices, and call flows
- Troubleshoot:
- Call quality issues (latency, jitter, packet loss)
- Device registration / provisioning
- Network connectivity issues
- Support Moves/Adds/Changes (MACDs)
- Assist with MTR & Zoom Room setups and testing
- Work directly with clients during installs and support calls
- Document work performed and follow internal standards
- 1–3 years of experience in IT, telecom, or AV/UC environments ( preferred )
- Basic understanding of:
- Networking (IP, DHCP, DNS)
- VoIP fundamentals (SIP, RTP)
- Comfortable working on-site and client-facing
- Strong troubleshooting mindset
- Valid driver’s license (NJ travel required and some NY 1-2 times/week)
- Experience with Elevate or similar UCaaS platforms
- Exposure to Zoom Rooms or Teams Rooms
- Basic switching knowledge (VLANs, PoE)
- AV or low-voltage installation experience
- Real-world exposure to enterprise UCaaS and AV deployments
- Clear growth path into mid/senior engineering roles
- Work on modern collaboration technologies
- Training and certification opportunities
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FAQs About Jr UCaaS Engineer Jobs at LDI Connect
What is the work location for this position at LDI Connect?
This job at LDI Connect is located in Cranbury, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at LDI Connect?
Candidates can expect a pay range of $55,000 and $65,000 per year.
What employment applies to this position at LDI Connect?
LDI Connect lists this role as a Full-time position.
What experience level is required for this role at LDI Connect?
LDI Connect is looking for a candidate with "Senior-level" experience level.
What benefits are offered by LDI Connect for this role?
LDI Connect offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at LDI Connect?
You can apply for this role at LDI Connect either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.