Junior Customer Service Representative (Science Industry)

LatitudeHomestead, Florida

$19 - $25 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$19-$25/hour

Job Description

Job Summary:

We are seeking a motivated and detail-oriented Junior Customer Service Representative with an interest in a science or environmental-related field. This role serves as a key point of contact for customers, supporting inquiries related to scientific, environmental, or technical products and services. The ideal candidate combines strong communication skills with a foundational understanding of scientific or environmental concepts and a passion for delivering excellent customer service.

Responsibilities:

Serve as the first point of contact for customer inquiries via phone, email, and online portals
Provide accurate information regarding products, services, and processes related to scientific or environmental offerings
Assist customers with order processing, documentation, and general account support
Log, track, and resolve customer issues in a timely and professional manner
Escalate technical or complex inquiries to appropriate internal teams when necessary
Maintain accurate records of customer interactions within CRM systems
Support internal teams by coordinating customer feedback and service requests
Ensure compliance with company policies, quality standards, and environmental regulations
Contribute to continuous improvement of customer service procedures and documentation

$19 - $25 an hour

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FAQs About Junior Customer Service Representative (Science Industry) Jobs at Latitude

What is the work location for this position at Latitude?

This job at Latitude is located in Homestead, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Latitude?

Candidates can expect a pay range of $19–$25 per hour for this role.

What employment applies to this position at Latitude?

Latitude lists this role as a Full-time position.

What experience level is required for this role at Latitude?

Latitude is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Latitude?

You can apply for this role at Latitude either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.