Overview
Job Description
ORGANIZATIONAL RELATIONSHIPS: employees and department managers across all company locations and external vendors, service providers, and technical support partners
POSITION SUMMARY:We are seeking a personable, motivated, and service-oriented Junior IT Support Specialist to provide day-to-day technical support to employees and assist with the maintenance of the company's IT systems and technology infrastructure. This position is primarily responsible for desktop and helpdesk support, including troubleshooting hardware and software issues, setting up and maintaining workstations, assisting with user accounts and access, and resolving technical issues in a timely and professional manner.
The ideal candidate will possess strong problem-solving and communication skills, a willingness to learn, and a commitment to providing excellent customer service. This role is well-suited for an individual with foundational IT knowledge who is looking to gain hands-on experience in a professional IT environment while supporting the company's operational and technology needs.RESPONSIBILITIES AND DUTIES: Provide day-to-day technical support to employees, including troubleshooting hardware, software, email, phone systems, and other IT-related issues Set up, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, copiers, and conference room audiovisual equipment Manage the provisioning and deprovisioning of user accounts, equipment, and system access for new hires, departing employees, and internal personnel changes, including Microsoft 365 licensing Assist with the administration and maintenance of user accounts and access permissions across company systems and business applications, as directed Perform basic Active Directory administrative tasks, including creating and disabling user accounts, resetting passwords, and managing group memberships Support routine password resets, multifactor authentication (MFA) enrollment, and related access issues Prepare, image, configure, and repurpose computers and IT equipment for employee use Monitor, document, prioritize, and respond to helpdesk requests, escalating complex technical issues to appropriate IT personnel or external support providers as needed Assist with basic IT security support, including identifying, documenting, and escalating antivirus alerts, suspected phishing attempts, and other potential security concerns Maintain accurate inventory records of company IT hardware, software, licenses, and assigned equipment Develop and maintain clear, organized technical documentation, including system information, troubleshooting procedures, and user support instructions Coordinate with external IT vendors, service providers, and project teams to assist with troubleshooting, system support, and technical issues Support routine IT maintenance activities and assist with technology-related projects as assigned Travel to other company locations as needed to provide on-site technical support Perform other IT-related duties and responsibilities as assigned
REQUIREMENTS / QUALIFICATIONS:
Associate"s or Bachelor"s degree in a technical field (Information Science/Technology highly preferred), OR equivalent hands-on experience/certifications IT Experience: 0-2 years. Internships, coursework, relevant certifications (CompTIA A+, Network+), personal projects, or lab/home-network experience are a plus. Strong communication skills and ability to explain technical concepts to a varied, non-technical audience Basic understanding of IT principles and eagerness to learn networking concepts and protocols (VPN, TCP/IP, DNS, DHCP, VoIP, etc.) Proficiency with Microsoft Office and Office 365 Exposure to, or willingness to learn, Active Directory and Azure AD administration Exposure to, or willingness to learn, VMware and Veeam backup solutions Ability to manage deadlines and stay effective under pressure Comfortable adapting in a fast-changing environment Self-motivated with a strong drive to learn new technologies and become self-sufficient over time
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