Overview
Job Description
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Overview
Join a collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you'll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you'll gain hands-on experience with web technologies, client integrations, and product support-making this an excellent opportunity to develop your skills in a global technology environment.
Responsibilities
Monitor client activity across TransPerfect's technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed.
Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions.
Join client meetings and contribute to documenting technical needs and integration plans.
Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations.
Maintain and update internal and external documentation on product features and client configurations.
Participate in product demonstrations and training sessions on TransPerfect's tools and technologies.
Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements.
Gather user feedback and support efforts to enhance product features and usability.
Required Skills and Experience
1-2 years of relevant experience (internships, academic projects, or part-time work included).
Hands-on experience via internships or coursework in software, IT support, or client services.
Passion for technology, problem-solving, and working with clients.
Basic understanding of web technologies and systems integration.
Proficient in Microsoft Office and comfortable navigating different operating systems.
Strong verbal and written communication skills.
Ability to manage multiple tasks and thrive in a dynamic environment.
Well-organized, reliable, and eager to learn.
Preferred Qualifications (Nice to Have)
Bachelor's degree (or final year of study) in a relevant field.
Familiarity with SaaS tools, APIs, SSO, or software configuration.
Experience or interest in localization or global software solutions.
Comfortable working across time zones and in diverse teams.
Detail-oriented, proactive, and able to work independently when needed.
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