Key Account Manager

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Job Description

About the role

As a Key Account Manager, you will play a key role in driving Takeda's commercial performance and strengthening relationships with key healthcare stakeholders across Serbia. You will be responsible for developing and executing effective account strategies, ensuring product availability and supporting access to innovative treatments for eligible patients. Working closely with cross-functional teams, including Medical, Market Access and Commercial, you will identify market opportunities, address customer needs and contribute to sustainable business growth. Through strong stakeholder engagement and a patient-centric approach, you will help advance Takeda's mission of bringing better health and a brighter future to patients.

How you will contribute

• Develop and execute strategic key account plans to strengthen relationships with healthcare professionals, key opinion leaders (KOLs) and other relevant stakeholders across Serbia.
• Drive sales activities through regular customer engagement, effective territory planning and implementation of approved commercial strategies and tactics.
• Build and maintain strong relationships with wholesalers and distribution partners to ensure consistent product availability and effective commercial execution.
• Monitor market dynamics, competitive activities, customer insights and sales performance to identify business opportunities and potential risks.
• Collaborate closely with Market Access colleagues to support product inclusion in local formularies and treatment protocols, improving access for eligible patients.
• Partner with Medical and other cross-functional teams to ensure coordinated stakeholder engagement and alignment with Takeda's strategic priorities.
• Analyze sell-in and sell-out data, track key performance indicators and translate market intelligence into actionable recommendations.
• Proactively identify customer needs, address operational challenges and propose solutions that enhance account performance and customer satisfaction.
• Ensure all commercial activities comply with applicable laws, industry regulations, Takeda's ethical standards and internal policies.

What you bring to Takeda

• University degree in Business Administration, Life Sciences, Pharmacy, Medicine or a related field.
• Relevant professional experience in pharmaceutical sales, key account management or commercial operations within the healthcare industry.
• Good understanding of the Serbian healthcare environment, pharmaceutical market dynamics and key stakeholder networks.
• Demonstrated ability to build and maintain effective relationships with healthcare professionals, KOLs, wholesalers and other external partners.
• Strong commercial acumen, with the ability to analyze market trends, sales data and competitive intelligence to identify growth opportunities.
• Experience in territory management, account planning and implementation of sales strategies to achieve business objectives.
• Effective communication, presentation and negotiation skills, with the ability to engage and influence diverse stakeholders.
• Strong organizational and analytical capabilities, with the ability to prioritize activities, manage multiple responsibilities and work independently.
• Collaborative and proactive mindset, high ethical standards and a strong commitment to patient-centricity, with proficiency in Serbian and English and familiarity with CRM tools such as Salesforce.

Locations

Belgrade, Serbia

Base Salary Range:

Дин2,658,400.00 - Дин3,655,300.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

For information about our benefits, please click here.

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time