Kid Express Lead Tech - Full Time

Facility:

Kids Express - Kettering

Department:

Kids Express and Urgent Care Services

Schedule:

Full time

Hours:

40

Job Details:

Overall expert of clinical care setting and flow. As lead tech, responsible for traveling to and overseeing of supply management for designated locations. Travel to alternate locations to assist with training and support for other techs or PCAs. Lead Tech is responsible for supporting providers in completion of patient care activities and can function as an expert in the tech role when assigned to the unit. The lead tech works in conjunctions with manager and assistant manager as well as other leadership team members. Assists with leader patient rounding and supports patient experience. May participate in quality processes and business meetings by providing input and completion of audits per request of manager. Adheres to hospital policies and procedures, including but not limited to confidentiality, attendance, safety, and infection control. Assists with onboarding and training of new hires at designated locations. Training of new hires with essential skills necessary based on location and supports competency and education offerings in conjunction with the department leaders. Demonstrates strong communication skills, computer skills, and customer service skills required with preferred knowledge of Microsoft Office applications. Frequent communication and support with management to align with organizational initiatives and departmental goals. Strong understanding of budget goals and supply/inventory processes. Ensures supplies are maintained based on census needs as well as expiration checks completed. Works towards achieving the goal of increasing customer service scores and reducing turnaround times. Accepts delegated tasks and has the knowledge and understanding to ask questions and report patient information as indicated. Appropriately handles patient information and privacy. Mentors and demonstrates leadership skills with to support staff. Maintain knowledge and competency in registration and lab processes as required by manager depending on responsibilities. Follows registration audits closely and educates staff on improvement opportunities if assigned to do so. Collaborates with Dayton Children's leaders to provide and improve health outcomes in conjunction with the hospital mission. Complies with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury. Strong understanding of regulatory expectations and ensures the department is keeping up with expected standards. The lead tech promotes a patient and family experience-oriented environment and acts as a change agent to meet the rapidly changing census and needs of all customers-both internal and external. Travels to multiple locations and supports staff as a resource. Supports leadership by providing staff rounding and follow up.

Education

High School Diploma/GED required

Experience

2 years PCA experience required

1 year Kids Express experience preferred

1+ year customer service and patient rounding required

Registration, and point of care lab experience preferred

Certifications

CPR American Red Cross BLS Healthcare Provider required

Department Specific Job Details:

Will primarily support Kettering and Centerville Locations. Every third weekend (Sat/Sun) requirement. Hours of operation will be 9a-8p each day.