Knowledge Management Specialist (Senior)

The Opportunity:

CACI is seeking a Senior Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Lead the development and maintenance of a comprehensive Knowledge Management Plan (KMP) including contractor Standard Operating Procedures (SOPs), quality control procedures, and lessons learned documentation
• Develop and maintain comprehensive Knowledge Base Articles (KBAs), conducting semi-annual reviews and analyzing KBA usage trends to identify content gaps and improvement opportunities
• Develop and maintain comprehensive Standard Operating Procedures (SOPs), updating documentation to reflect modernization initiatives, emerging technologies, and evolving operational requirements
• Develop comprehensive technical documentation including architecture diagrams, configuration guides, troubleshooting procedures, and maintaining security policies and compliance documentation
• Develop comprehensive training and user enablement materials, maintaining self-help resources and user guides to reduce ticket volume and improve user self-sufficiency
• Maintain and optimize Knowledge Management (KM) repositories, configuring Role-Based Access Control (RBAC) for appropriate content visibility and ensuring compliance with Federal Paperwork Reduction Act
• Develop and maintain comprehensive websites and collaboration platforms, ensuring websites support collaboration, content management, records management, and business process management
• Collaborate with subject matter experts across functional areas to capture institutional knowledge, document best practices, and ensure knowledge transfer
• Establish metrics and reporting mechanisms to measure knowledge management effectiveness, content quality, user engagement, and return on investment
• Function as a technical expert across multiple project assignments, planning and leading major knowledge management initiatives while mentoring team members and supervising knowledge management staff

Qualifications:

Required:

• Bachelor's degree + 8 years of experience in related fields, such as knowledge management, technical writing, information management, content management, or library science; equivalencies considered.
• Active Secret Clearance
• Proven experience developing and maintaining knowledge management systems, knowledge bases, and technical documentation for large-scale IT environments
• Demonstrated expertise in content management systems, knowledge management tools, and collaboration platforms
• Strong technical writing skills with ability to create clear, concise documentation for diverse audiences including technical and non-technical users
• Excellent organizational and analytical skills with proven experience planning and leading knowledge management initiatives and supervising documentation teams

Desired:

• Prior experience supporting federal agencies, especially the Department of State
• Professional certifications such as Knowledge Management Professional (KMP), Certified Knowledge Manager (CKM), or ITIL Foundation
• Experience with ServiceNow Knowledge Management, SharePoint, Confluence, or similar enterprise knowledge management platforms
• Knowledge of Federal Paperwork Reduction Act, records management requirements, and Section 508 accessibility standards for digital content

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: